Client Insight Inc

As a new and growing business, it was important for us to create brand awareness, get customer feedback and build our online reputation. We engaged Client Insight for the past year to lead us through the customer feedback gathering and reputation management process. The results have opened our eyes to the importance of actively reaching out to customers. It resulted in insightful feedback and many online reviews. We have gone from zero to over 75 Google reviews with a 4.9 out of 5.0 score.All the positive reviews helped to generate interest and build confidence in trying our products. We are very pleased and consider this a worthwhile investment. We highly recommend Client Insight.

When I realized I had not put enough effort into Google reviews, I reached out to Client Insight for assistance. But rather than just asking clients for reviews and testimonials, we worked together to develop a questionnaire to dig into our customer's experience. We took the opportunity to learn what people most appreciated and where we had room for improvement. We received very insightful feedback and quite detailed reviews. What I appreciated most about the experience was how collaborative it was. There was no cookie cutter approach. We worked hard to develop and actively refine the interviews along the way, to improve the relevance and quality of the feedback. I am very happy with the outcome and I highly recommend the process and Client Insight.

Client Insight continues to be a great partner for Legacy Kitchens. They have conversations with our customers to discover what went well and to identify areas that could improve. The information that they have uncovered has been invaluable for our business. They identify lots of great quotes and comments. And for the jobs that didn’t go well, their process is very cathartic for customers to talk to a neutral party. I think it diminishes some of the negative aspects of the experience.

I have had the pleasure of collaborating with Gerry and his team for over 14 years; he has been a valuable asset to my clients to gather measurable feedback from their customers. This allows them to consistently monitor the perceived customer experience and stay acutely attuned to what matters to their customers so they can continue to cultivate referral business from satisfied customers. Gerry is an effective communicator and strives to evoke real change in the clients he works with so they can continue to reach and exceed their business goals. I have also observed him facilitating several debrief meetings with his clients where he synthesizes the feedback he has gathered and provides valuable insight which assists in the creation of effective process improvement plans. He is an innovator, a motivator and a cheerleader for those he works with and I highly recommend Client Insight to any business owner who is dedicated to continual improvement and who cares about the true customer experience they are delivering.

If you are a business owner and you are not working with Client Insight you are missing out. There is nothing more important to a business than honest and detailed feedback from your customers. Client Insight provides this. We've saved tens of thousands of dollars because of the information Client Insight was able to give us about our customers. Ditch the online feedback forms and engage with a real professional.

Just spoke with Gerry and had a very pleasant experience. Gerry was very friendly, professional, patient and easy to talk to. He listened and ensured he understood all of my feedback and thoughts. He also took the time to explain anything I needed clarity on.

All of us at Pinnacle Group Renovations are advocates of customer feedback, and online reputation is essential in our business. We’ve worked with Client Insight since 2005, and we really appreciate their approach. Rather than sending out stock emails or scripted surveys, they have real conversations with our clients; and as a result, our clients share what actually matters to them. Our clients appreciate the opportunity to be heard, and the benefit to us is meaningful and actionable feedback that improves our customer’s experience and bottom line. We would happily recommend Client Insight for any business looking to better understand what their Customer deems important, and then act on that feedback.

Having accurate customer feedback in a timely manner is an integral step in analyzing sales and market information. The data that Client Insight provides, enables us to make decisions that result in improving the overall experience and satisfaction of our customers. Gerry and his team provide such a thoughtful approach that they have become a positive part of the experience.

Just watching their process as they not only retrieve valuable information from clients but do it such away as to increase loyalty and good feelings from the company. They are like a PR team looking after your best asset, your current clients.

We use Client Insight to gather valuable customer feedback on our business - feedback that can sometimes be difficult to get on our own. They do so in a curious, unbiased, respectful manner that shows our customers that we care. Client Insight gives us customized reporting that we can analyze, determine trends, and most importantly provide great customer service and become a better company. Gerry and his team are professional, friendly, and great to work with!