Holiday Inn Express Quebec Sainte-Foy, an IHG Hotel

Our recent stay was filled with bizarre events, from beginning to end.The day before our arrival, we received an email to check-in - new concept perhaps, but we didn't bother with this service because we would still have to check in at reception to get keys anyway.The credit card was then charged for the full amount while we were still enrolled and hadn't even checked in yet. A quick call to the hotel, and this was explained.On our first night, we're were woken up by a phone call at 11PM from reception asking us if we were in our room, and told us not to worry because everything was OK. We asked for clarification, but they could not explain the reason for the call at that hour.At 8:30 the next morning, housekeeping came into the room, despite us having a sign on the door that we did not need to clean that day. I've never had housekeeping come into a room that early in the morning. We explained to her that we did not need any service that day.The following day, our room did not get cleaned at all, despite not having a sign on the door at all, and we asked twice to have the room cleaned. We went to reception to get towels and face clothes to last the rest of our stay.The hotel was easy to find, and check-in was fast and easy, and our room was ready when we arrived. It's pretty easy to find and just a few seconds off the highway.Normally the breakfast is fantastic at Holiday Inn express,. But this time the options were exactly the same every single day. The only thing that changed was 3 days we had scrambled eggs and one day we had a cheese omelet. Other than that, we had the same fruit choices, sausages for the meat option, and the same pastries. The food was good, and there are options, just no variety.

Very run down. Rooms had bedbug droppings, and the staff was very rude. Would never stay here again. Case and point in their reply. They are not well maintained at all. Our second room to which they changed us was appropriate and was a good room but it was very difficult to get a switch to begin with.

A great stay, 100%. Staff were incredibly helpful and were able to answer our questions about the area in great detail (we had supper based on their recommendations, and it did not disappoint). Prices are normally very fair for a Holiday Inn Express, however we did pay more due to the Canada Day long weekend (which is to be expected). Clean, quiet rooms, ample parking, and plenty to do around the hotel made for a great stay.

Location is a plus for Flight Crew as we need to be able to walk to restaurants and shops for our meal if we didn't pack it.Glad this hotel has a microwave and mini-fridge.Rooms are spacious and modernized with king beds and 4 large pillows. (Very comfortable). Wood flooring, large chaise chair and lots of closet space with a safe inside. Dresser draw with a desk and bench for suitcases.Good size bathroom with shower.Front desk staff very friendly and pleasant.

Our staying here was pleasant and enjoyable. The staff were very nice with us all the time and the room was clean and spacious, with a king size bed and a desk. They have a pool and breakfast is included. I would come back.