Canadian PUPS Portable Storage - Calgary

PUPS was amazing to work with as I transitioned from one home to another with a gap in between. The customer service team answered all my questions and led me smoothly through the whole process from my first inquiry through container drop off. Phone messages and text alerts were helpful and accurate as to the time of container drop off and pick up. Thank you for taking the stress out of my move!

Great driver (drop off). Excellent driver, friendly and helpful.Weekend phone staff were not helpful regarding early pick up. Phoned on a Monday and Maggie was awesome. Listened to questions and was happy to help.

This is a revision to my first review, the driver that dropped off the unit was totally a great guy, very personable, helpful. I originally scheduled for late June, but due to contractor delays, It was dropped off July 9th. First they double charged my MC. Calling was a nightmare, having to go over and over again that I was double charged, finally agreed, processed credit. Get notice that schedule to p/u unit on August 8th, put thru p/u charges.Called them back regarding pick up and charge, again, spoke to someone who wasn't all there, repeatedly asked to speak to someone else and was ignored, finally, the lightbulb went on and she had someone call me back, confirmed charge and pick up for the next day. Then charged me another $197.44 for another cycle. Again called, and again, spoke to someone trying to function on one braincell. Put me on hold, then cut me off after a couple of minutes. Had to call back and finally get this straightened away and a credit owing to my card.I'm telling anybody renting one of their units, please check your credit card statements to ensure they are not putting thru numerous charges on your account. This just can't be happening to me. Their staff are definitely Not the brightest crayons in the box"."

I am beyond impressed with PUPs. Not only do they offer the best rates in town, they are extremely accommodating and helpful. Every time I have called and had a request, they have made it happen, even when I thought it wouldn’t be possible!Their customer service can’t be beat!

We had 6 weeks between the sale of our house and when we get our new place . The ppl were all great from the first person on the phone to the drivers who went the extra mile for us . Thx for makingThe move easier for us

Move was great no issues ... only thing was they promised $$ to my daughter for referring and some to me for my review but have not seen them.

Great customer service. Brad the driver in Calgary has gone above and beyond the expectations in service. Very considerate and accommodating. Highly recommended and will use again in future moves. Thanks!

Oh my goodness. Where do I start? Firstly, do not use this company. The initial customer service was great Dima and Mason but that's where it stops. They delivered and left. They didn't even check to see if we could get into the container. We were left with a faulty container with the crossbar needed to be grinded down in order to get in - it was completely stuck and the solution was to grind it down to allow the crossbar to move. Imagine having to deal with that every time you needed to get into the container. Why wasn't this checked upon delivery? Is this okay to deliver the item like this to the customer expecting the customer to track down someone to help. Help did come ... Doug came almost 18 hours after the delivery to 'fix' the problem - grind it down! I expected more, instead he told me, 'you get what you pay for'. We had the Pups eyesore container on our driveway, unusable, unable to access the inside for 18 hours meanwhile none of the moving was done and we had 3 trades coming that day to get our house ready to stage. After numerous calls to Storage solutions, they offered to trade out the Pups container with the Cube-It for with no compensation for the inconvenience they inflicted. They would have given me the same price I would have received if I booked with Costco. They kept my full payment with a refund of $80. In other words we paid this company $215 for a container that I couldn't get into at no fault of our own (and apparently no fault of the company after explaining my case many times to customer service) for 18 hours of nothing except looking horribly awful on our driveway. Do yourself a favour and book with any other company.

Utter and absolute incompetence - feels like a scam. First, their drivers are unable to drop containers on anything but right angles, even with a sea of level concrete to place it on. Additionally, cancelling is a time-consuming near-impossibility since the people doing CUSTOMER SERVICE are somehow unable to do so - or simply forget.This company exhibits all of the red flags of a moving and storage scam - a difficult cancellation process, 'forgetting' to cancel, unfathomably long hold times for simple requests, out of province customer service... the list goes on.I've now cancelled 3 times -- but they billed me anyway.If this isn't a scam, they need an immediate system re-think.Be very careful using this company as there are MANY red flags. I would not trust this entity with any of my belongings.