Atmosphere Canada

They did not tell us that the bear spray was a final sale item and did not make us sign a waiver when we bought it. We didn't use it (it wasn't even unwrapped) and we came to return it. When we did, they gave us a lot of attitude. Although the manager did not say it directly, he made it clear from his comments that he thinks we took it on a hike while it was still in its plastic wrapping and then came back to return it. Absolutely ridiculous and unprofessional to not make us sign the waiver and tell us it's a final sale item and then trying to refuse the return and being incredibly rude. It's one thing if they simply wanted to enforce their final sale policy, but to act so rude and to insinuate that the customer is lying should have no place at a national store such as this, especially from the store manager.

We visited Atmosphere Banff yesterday. Luke attended us. He was very helpful, patient, & cheerful. He guided us with our choices of shoes. We observed that he did the same to other customers.

Was in Banff mid February with my husband and we went to a few stores downtown. Not looking for anything in particular, but just to see what they had and maybe make a purchase. I went into Atmosphere and did a a loop of the store. There were at least 4 people working there and the store was not busy. They were all either talking to each other or on their phones. Not a single person even acknowledged me but they all did look up and make eye contact, but immediately looked away and went back to their conversation with each other or their phones. Went to the North Face store right beside and was immediately greeted by every staff member I walked by and they were all friendly and welcoming. Much better vibe and service in North Face!

Arrived in Banff without our checked bags so we had to gear up and Ben was extremely helpful while we picked out shoes that were good but not identical to the ones we hope to see again. Brent helped my wife with some cold weather clothing. Really appreciated the one on one care even when the store was busy. Would highly recommend!

Its one of my fave spot in Town been in town for 20 years love the place and the staff just great.

Stumble upon this store after visiting the North Face Shop about 2 stalls away.Staff here are really helpful and gave value able advise to my partner who needed a pair of hiking shoes. Prices are great too, not very highly marked unlike the other above mentioned stall.

Decent range and staff who were attentive to customers, however all of that was overshadowed by said staff using anti-trans slurs while having a loud, public discussion amongst themselves. Perhaps management should look at further education for their floor staff to ensure that everyone feels welcome. In the meantime, shoppers may wish to take their business to more inclusive stores.

I had an excellent experience with the customer service at Atmosphere Canada. Their useful advice helped me find what I was looking for.

We were in the Banff location on May 8 to exchange a gifted raincoat. I had an idea of what I was after and was not needing much assistance but everyone was very friendly and one gentleman in particular came by and chatted with my husband and I while I was trying jackets on. Patted our pup and asked if h could give him a treat too. Just incredibly friendly and then when there was a discrepancy at the register this guy went out of his way to help me out. He understood we were in a rush and was kind enough to save me a trip back to the store at a later date and ensure I got a great deal. As a customer service professional, I truly appreciated what he did and the service level he provided. It does not take a lot of extra effort to be a great human and he hit it out of the park. As a Bow Valley local I will be sure to share my experience with friends and encourage others to shop at this location versus waiting until they are in the city! Well done!

Try to charge more than the tag price and refuse to correct the error. The staff was rude and claimed “It is what it is”. Thumb down.