PODS Moving & Storage

Seamless experience requiring two separate 16' PODS delivered/picked-up on different days, then re-delivered to my new address both on the same day, only to be picked up for final removal on a later day. Used both PODS for a total of less than a week and entire turnaround from initial delivery to final pickup was less than 7 days. Perhaps pricing can be pro-rated rather than based on a month minimum rental if not needed. We paid $1500 down from $2200 with various discounts. Driver Robert was exceptional as was the senior member of the final pick-up. Overall, top-notch service and products!

The worst customer service experience I ever had. We supposed to get 2 containers which we paid for. They deliver the one and 3 days after we still waiting for the second container. We had to pay late fees for not moving at the specific time frame. FIND ANOTHER COMPANY

didn't have a single issue. quality service. on time. delivery as promised on schedule. highly recommended

Super frustrating, had scheduled the pod to deliver to my new location today between 11:45-2:45 driver showed up at exactly 2:45 unfortunately I had a dump truck blocking the driveway at the time for 5 min driver did not want to wait and left. Now me And my family are waiting for our belongings including soap shampoo, toothpaste and clothes… will never use or recommend pods to anyone… not to mention that I’ve been trying to reach them to reschedule 4 hours now!!! Come on now I understand why they have a 3.9 rating

I'm giving PODS 4 stars because they have some great people working for them and the container did what it was supposed to. I want to give a special thank you to our cross-border coordinator Isabelle V. who is kind, patient, efficient, professional and knowledgeable about their products, process and system. She deserves so much credit for our cross-border POD and our across Canada POD shipment going well. Also would like to say all our driver's were amazing. And when our POD was not able to be delivered it was not because our driver didn't make every effort to do it. Jeremey did give it all he had. He could've just driven away but he stuck it out with me wide-eyed needing that POD to fit. We really appreciate all our driver's and the care they took in placing the PODS as well. The reason my review is not 5 stars is there payment process. It is confusing, and inconsistent. I recognize I was changing countries but still there was always an issue with when payments were made, how they needed to be made, and then PODS decided to use a payment for one of my PODS for another one and didn't call to tell me, I had to call to find out which meant getting a incident number and waiting 3 days. Also, the first collections person I got hung up on me because he didn't want to deal with it once I explained the problem. I had to call again and each time except once, collections was difficult to deal with. One exception was Leah, so thank you Leah for figuring out what PODS payments did otherwise I'd still be in the dark.

Pods advertise they move across Canada. But they won't move a container from Oakville Ontario to Chatham Ontario. They said the summer is busy for them and Chatham is not in their delivery area at peak times. People move in the summer.......

We had our Pod dropped off Friday for our Move Saturday. We called for pickup loaded it up and still hasn’t been picked up. We called customer service waiting 2 hours to get ahold of anyone on the phone. We stressed how it’s a priority to get the bin picked up since we aren’t living there anymore with all our belongings sitting there. The agent told us it would be picked up late last night or first thing in the morning. Here we are 6.30 at night no pickup and no one will answer there phones on customer service. Been on hold for 3 hours haven’t spoke to anyone. Don’t recommend this service for anyone.

The pickup and delivery was fine, but one tiny change to how or where it was delivered and it's like the end of the world for them. Also, they charged me an additional ~$450 SIX months after the container was delivered and when I called in to dispute it (around 5 times) nothing was done. I will not be using them again simply due to their customer service and the fact that they slap on those extra charges even though everything was agreed right at the start.

What a horrible inconvenience experience. One star is being generous. I recommended a family member to use Pods moving and storage. They were moving from Brampton to the Kitchener Waterloo Guelph area and had not found a house yet so I suggested they store the storage container on my driveway. Specific information was provided to Pods staff and also on the application as to where and what side to drop the storage container. I myself have used Pods numerous times and I am fully aware of how their lift system works. I understand Pods will not drop off their container on a driveway with other obstructions. I have a very long driveway over 60 feet long and requested the 16 feet Pod storage container to be dropped off on the right side of the driveway with more than 30 feet of space for the driver to work with. There was a vehicle on the right side of the driveway and it was not in any shape or form in the way of the driver executing the simple instructions. The average driveway is 20-25 feet long. The driver took it upon himself and dropped off the storage container where he was instructed not too with no consideration of how it might affect the owner of the driveway. A company with good customer service skills would have called the customer and discussed the obstruction the driver claimed was in his way. When I called them on their mistake they informed me they could not rectify the issue and the person's name on the application have to call-which was understandable. I called my family member and she quickly called them. Customer service admitted the container was placed on the wrong side and she will schedule for it to be relocated first thing the next day- in the morning. Next day we called after 1pm as no one showed up and we were informed the storage container could not be relocated until the 20th of June. Pod dropped off the container on the wrong side of the driveway 12th of June and added they were too busy. The payment for the container rental, drop off and etc was scheduled to occur on June 12th, they debuted the account 3 days in advance before the scheduled date. But it's not a priority for them to rectify a mistake they caused? Definitely will NOT be recommending or using them again.

If I could give zero stars I would. 1 star is too kind. I ordered the pod for 2 months for storage for a renovation. Pods never came to pick up the pod after but they will continue to charge you and over bill you. Also there is no way to schedule the pick up of the pod. Can’t schedule pick up online, online chat says they don’t have authority, they don’t respond to emails, there’s also no option when calling either I’ve spent over 3 hours calling them being transferred to different people all of whom are useless. It goes to their USA office who transferred me to Canada then they say you owe extra months when they didn’t pick it up. The lady said it would be pick up the day of calling, it never was. I had to call back and the person said it would be picked up within a week. Never was. Another said the next day, guess what? That’s right still not picked up. The pods is actually illegal in my area and the enforcement officer has been by multiple times already and ordered it to be gone by today. I’ve told pods this multiple times and they won’t pick up the pod. It’s a really weird company that doesn’t care about their pods and they don’t want them back. Once you get it they will not ever come to pick it up but they will charge you for it and still refuse to arrange to pick it up. I’ve been trying to get rid of this pod for 2 months now. I won’t ever use this company again nor recommend them to anyone else. Do not use this company they will abandon the pod on your property. I’m now having to figure out a way to dismantle it and dispose of it myself the bylaw fine is 5k and they won’t pick up. It’s going for scrap metal.