Dawson Dental Keswick

Actual Dentist and Julien for dentures are good people, the office staff is horrible, cannot listen, or follow even the simplest of instructions. Two different times, they sent estimates to the benefit provider, the first one was NEVER authorized, the second one, they had specific instructions from myself, and Julien to NOT send it in, as not ready, but do they listen, nope.They had extremely crystal clear instructions on what I wanted, what I will allow done under what conditions, they completely ignored those, proceeded to waste my time with an appointment that nothing could be done on, then it took me at least 3 times, and had to actually get rude with the hygenist to get her to stop setting things up, as she was not going to be doing anything, since she is not qualified to do what was specifically instructed, prior to the appointment being booked.Fast forward, I personally booked a CONSULTATION only appointment for my spouse for denture work, they completely ignored that, and proceeded to do a complete set, without waiting to find out if anything is covered by benefits, causing extreme hardship, as well as relationship strains.Talked to them multiple times on the phone throughout all of this, was crystal clear, gave them more than one chance, always get so sorry, it won't happen, yet it does again. I would recommend anywhere but here.Happy to share more details with anyone who wants them

Although the facility, reception, hygienist, and dentist were all great I have one major complaint.It was not made clear to me ahead of booking that they were not performing regular cleanings with ultrasonic tools, using suction, providing tooth polishing, or even being courteous enough to offer antiseptic mouth wash to rinse after the cleaning. Instead I am given a sink and a cup of water. They offer hand scaling cleaning only – a very basic cleaning (although, again, the hygienist is simply outstanding)As a matter of professional courtesy, it would have been nice to have been given the option to proceed with the cleaning under the circumstances before sitting in the chair as opposed to being told about this after half of the appointment was conducted. I expect that if they tell their patients about this, they would not close many bookings – at least not me.Generally disappointing, however, absolutely thrilled with the hygienist. I am aware of many dentists performing regular cleanings. It’s a shame that I had to pay $350 for new patient exam and a hand cleaning only to be sent away with a cup of water and the taste of blood in my mouth. I come to expect ultrasonic cleaning (as I am aware that most offices in the GTA and still performing) as well as at least the decency for some mouth wash at the end.

Whole Staff ROCKED! from the initial appointment to the end. I new what to expect and made me feel like I am part of there family. There atmosphere is vibrant and made me feel like I am incontrol of my treatment! Great job staff

Hello my name is Janice Elms. I met Julian Garber almost 2 years ago. Julian is a really great guy, we discusses getting new dentures made. Julian and I discussed a variety of options for me. I was very excited to learn that I was a good candidate for dental implants. I was very excited about this idea. After much consideration I decided to go ahead. I am extremely happy with the results of this surgery. Also Julian is a great guy to work with he really cares about his patients.SincerelyJanice Elms

Great experience with my cleaning and staff were super friendly and gentle with their work.

They took me on at a point where I thought my teeth would all have to come out. They treated me very nice and caring. After several appointments I was pain free and infection free and I'm so thankful that that they've savedd my mouth . Would highly recommend them.

The staff at this dental office are friendly, which is why I've given it a 2 star. I brought my father here for his teeth infection. My first time booking an appointment for same day emergency I was told to show up at 5:40pm. When I showed up they were closed, it was a Saturday.It turns out the lady I spoke to which was a dispatcher for the company, left out the fact that she booked me on an unknown date when I clearly mentioned I needed emergency help, I even canceled my other appointment which was for 2 days later.So that's all fine, mistakes happen. I called in again and booked an appointment which turned out to be a 3 day wait. My father is already fine at this time taking antibiotics so we don't mind this mess up.Finally arriving today to do our x-ray and consultation. We saw doctor Mobini. He told us that from the x-ray he can tell that there is an infection but he's not sure which one. In order to tell he needs to open the dentures and look, and may also be unable to put them back depending on how things are in there. He said a couple of outcomes are possible.I asked him what are the range of costs for each outcome after he opens it up. And he said I don't know. So I paid $128 dollars, waited more than a week for an initial emergency and my answer was I don't know.He wanted to book us an appointment for November 4th to open up the teeth and take a look based on I don't know" and basically have control over randomly generated numbers of payment when he opened up the teeth. Which could and probably would turn into I can't put the dentures back

I have found Keswick Dental Studio to be the best place I have been to have dental treatment. The staff are friendly and very helpful. I also took advantage of their denturist, he has been great. The Hygienist and the dentist are excellent. I would highly recommend switching to this place, I am very happy I did.

This is the best place in town to go to. The staff are friendly, understanding and amazing. I have had lots of work done and it’s all been done right. I have never felt uncomfortable. I used to hate going to get dental work done and now I love it.