Zoomo e-bikes

There is mechanic name John. I found him very good bcz every time I visit to the zoomo for repair and other technical issues, He provide quick solution without waiting. He is a nice person ✌️

I wanted to take a moment to express my utmost appreciation for the exceptional service I received from Shivam all the time Since I took the bike. Your dedication, professionalism, and commitment to resolving my issue were truly commendable, and I believe such outstanding service deserves recognition. It was evident that you possess an impressive depth of knowledge about the products/services your company offers. Your ability to answer my questions with clarity and provide insightful explanations went above and beyond my expectations.Wishing you continued success in your role and all your future endeavors.Thankyou

Excellent Staff Shivam is best and very energetic, supportive and Helpful towards customers and Mechanic Jon help me during rush hour, I was struggling with Keys and he solved it on priority. Thank you so much

Customer service was awesome 10/10. The bikes are great and reliable. Also convenient with the gps built in. Over all the best option for deliveries or cruising around the city.

Hi my name is Anuj and I got this bike last year Aug. Me and my brother both opted for their services, in the beginning they provided amazing services (Chirag he was good) but gradually over the period of time things changed drastically as they were more focused on bringing in new customers and forgot about the old ones. Though there were many bike providers in Toronto like movin but I continued using Zoomo hoping for best services. The major problem with them is repair services which you cannot book online and moreover if you visit them they will not entertain you anymore. Giving this lame excuse that you do not have an appointment. Can you imagine riding a bike without brakes and when you ask them to repair they simply ask to book an appointment. For which you will get it for almost a month, how can they expect me to ride a bike without brakes. Either they provide alternative bikes so that you can continue doing your daily tasks. They want us to loose days because their services are slow.There are many options in Toronto check carefully when you guys are planning to get bike. Me and brother both had Zoomo bike, I returned mine and my brother will do the same by the end of the month

At first, even when I got to the store at the time that I had my appointment, my waiting time was 2 hours to get a bike. When I asked what is the reason of such a long waiting time, they said they are testing it. After 50 minutes of my waiting, I finally got my bike and when I left the store I realized that the gears don’t work properly (don’t switch), same with the brakes. So I came back in the store and waited 30 min more and only after that I got my bike finally working properly. Furthermore, during registration I used one referral code and also uber code, despite that I was charged whole price, without getting 50$ discount.

Edit: repairing is considerably faster now.Old: the management doesn't have enough infrastructure to support the repairing. I got a flat tire on Thursday and I can get my cycle back on Tuesday. 5 possible workdays wasted There is so much backlog here that getting repaired here on time is rare.It's to the point that self-paid repairing is worth it. The repairing policy of zoomo is a joke now.Staff is friendly and trying their best.

From last 8 months, I am using zoom bicycle, it's very good bicycle , and the most important thing is that whenever I visit zooms for repairing and other issues they provide quick solutions specially I want to say thanks to John. He is a good man.

Fabulous experience with the staffCalvin helped me a lot and provided the best plan to me