CoCo Fresh Tea & Juice Metrotown

Dropped my drink today and I went up to the counter to ask if the cashier could throw the drink away for me. He asked me if I dropped it myself and I said yes and he replied that he couldn't do anything if I dropped it myself which I was fine with because I just wanted to throw the broken cup away. Then he repeatedly told me that there was a garbage can behind me ( I didn't notice the garbage can) as he was throwing the drink away. As I turned back and try to find tissue to clean up the mess he tells his coworkers that I was so unfortunate to have dropped my drink in Chinese in a very rude way while laughing . I notice that there were no tissues on the table so I turned back and asked in Chinese if there were any tissues I can use. He asked there's no tissue on the table and I said no and he was annoyed and walked back to get tissue to place in the dispenser. He turned back to me and said here now there's paper. I was annoyed at this point and stop wiping the miss and left. I worked in the milk tea business before and we were not taught to be treating our customers this rudely and we will replace the drinks if the customers dropped it by accident or a least cleaning up the mess in the store. Very disappointed in the service and will never come back.

Staff friendly, quick service, i ordered Roasted Milk tea with grass jelly, flavour is social, not really tell different that was roasted tea though.

My favorite bubble tea place.The drinks are just yummy.Try the sweet ones before the coffee or tea because not everyone one is a fan I tried taro drink ones and didn’t like it at all.The price are somehow not cheap so every once in a while I pamper myself with one of those drinks. I love the Gaga drink.

To the girl with tattoo on the left arm, too rude! I’m a regular coco customer who always order the same thing every single time. I ordered 2 milk tea through app, left a note to separate the bag since it’s for another friend, picked up on a regular not busy day, store was pretty empty. Another girl was there (I bet she’s new) and I told my order number, and turns out they put both in one bag, then I nicely ask for one more bag. Then this girl with tattoo, out of nowhere came and packed another customers order (which im fine w it not in rush) and gave those to me. I told her that’s not my drink (it’s taro, I know exactly how bubble milk tea looks like). She rudely said, “these are yours!” Again, I said that’s taro, mine is 2 milk tea. She kinda shout at me and say, “you should’ve give your order no.” I was like, “I told the other girl what’s my order and order number I just need an extra bag.” Then she finally rudely gave me my bbts and sort of threw me the bags (for me to pack myself, again I don’t mind). I don’t think I asked too much, only an extra bag which was also written on my order notes. I always Left the same note whenever I order more than 1 thing, never happened before not even on this branch. I don’t expect much of a customer service since this is just a takeaway kinda place. But I think being nice to other is a basic 3 year old kid knowledge, mostly when the person is also asking you nicely isn’t? The drink is always good btw, just the girl.

The flavor of the drinks is amazing, the service very fast and kind.The only reason I’m giving a four stars great is because I wanted to change the tapioca pearls for pudding and they told me it was not posible.

First time here and experienced decent customer service , and quality was good. The store itself was clean, modern and spacious. Maybe I’ll come back the next time I’m in the area

Came here today and ordered a large brown sugar milk tea with extra coconut jelly, and it was delicious. The place wasn't too busy and they are well staffed. The interior decorations and vibe is really nice. Definitely coming back to try more items on their menu.

Their milk tea is way too creamy. I prefer other locations like gilley or joyce. I asked them to make mine with less milk/cream but they said they couldn't because they pre-make their milk tea in a huge jug (and pour it to save time). Other coco I go to make them less creamy (even when I don't ask them) and also individually when ordered so it can be tweaked. It is not a big issue to make a big batch, but to say you are unable to make mine separately is disappointing. It was too heavy for my liking. Its unfortunate I have to avoid this location because it's convenient when I am at the mall.

I’m pretty picky when it comes to strawberry slush with boba tea, but this one was good because they used actual strawberry flavoring instead of that gross medicine stuff.

Unlike the other reviews, my experience at this store was pretty good.Just before closing time, I had to wait about 5min to receive my order.Since its relatively new store, the place was very clean.I liked the guy who took my order. And a lady who gave me the drink seemed nice as well.But I would definately avoid during busy hours.