London Medical Centre

The front end of this company is the most abhorrent, awfully, ran I have ever seen. The manager needs to be fired and the staff held responsible for their lack of work ethic when it comes to their jobs. I have transferred to another family doctor because of this...avoid London Medical at all costs.

Dr. Kahn is an incredible doctor. He has helped me on a number of occasions and is thorough, patient, smart, and very kind. I highly recommend this clinic and I’ve only had positive experiences here from the reception staff to the doctors. Thank you.

The LMC group, specifically Dr. Khan and Jessalynne, have provided excellent services. They have helped in my situation while practicing professionalism and care to patients! May you all continue your excellent services!

Serge Kongolo is a great Dr. Who takes time to hear my concerns. He is lovely to deal with as he knows the current practices and is so helpful. I’ve read complaints about the Reception staff and I have not had any issues with them. I found them lovely and helpful.

I highly recommend London Medical Center being patient for last 7 years. They are friendly and well organized. They do follow up with their patients.

I received a call from one of the doctors that I had been rude to their reception staff. Background - I have sciatic nerve pain and have been receiving treatment at London Medical Center, I called the office yesterday to inquire about refilling my prescription and spoke to Nora I believe… this would have to be the most nonchalant conversation I have ever had with anyone who deals with patients. Having due regard for how busy the clinic must be and the amount of calls that they receive does not mean that you speak with your patients with no empathy whatsoever. My sciatic pain was almost debilitating and I am speaking with this staff member who tells me,’ you need to come in for an appointment, or go to the pharmacy for an emergency refill.’ I tried to book an appointment but there were no openings until the day after since the doctor was not in the following day, I tried to explain to her that these are controlled medications that do not have emergency refills and the staff member speaks to me like my issue is such a trivial matter so I hang up on her. This may not have been the right course of action but why would you speak discourtesy to a client then say that the client is rude when I am obviously in pain and frustrated about this person not giving me the right information. If she didn’t know how to proceed, she could have consulted the doctor or even her colleagues about how to foster the most positive patient experience for the patient. I am very dissatisfied with that reception staff member. I called back again later and spoke to someone else who was able to provide some clarity as to what was going on. I am more than happy to revisit this issue with this staff member and hope they don’t just label people as being rude when it is you who is precipitating the frustration with your lack of professionalism.

Few days back I called London Medical Centre to get an appointment with any physician. I was planning to change my present family doctor to London medical . When I called the clinic one filipino receptionist attended my call and the way she answered and talk to me was very rude from her conversation I understood that how rudely can communicate this receptionist with their patients, luckily I changed my mind not to go to that clinic anymore. I feel very pity to the patients in London medical clinic with the unprofessionalism and non humanitarian behavior from the receptionist. I am sure that because of this kind of un professional staff will ruin the reputation of the clinic and the doctors.

I have spent a lot of time debating if I would leave a comment, and chose to after the fact, simply because it really hurt my medical health later. I brought my Mom here for an appointment with Dr. Al-Witry. I would be doing my own appointment with him after. The 1st thing we noticed was how beautiful the office was. That's the only good thing I can say about it. We were forced to be the audience to a woman Doctor who berated her staff, for a double booking. I felt bad for them. It can cause problems sure, but humiliating them publically was unnecessary. The next issue came with Dr. Al-Witry. He promptly told my Mom, who had dysphagia and aphasia, later diagnosed with ALS Bulbar, that she needed to have a ridiculous amount of vaccines , that she would be paying hundreds of dollars for, and then dismissed her. He seemed to be bored of her. Her appointment lasted a whole 10 mins. Me explaining why she was there took up most of the time. That annoyed me and bothered me greatly. We were there for her, primarily. With myself, he took a bit longer, but again was dismissive. I was there about knee pain. I now have full blown arthritis. I am still looking for a full time Doctor, but he really made it hard to put trust or faith in to another one. I would not suggest him to anyone.

My daughter has been going to this clinic for 2 years because of its initial convenience, and that it was one of the only clinics taking new patients during the covid situation.It seems every time she calls to make an appointment, she has to deal with unessessary rude treatment from one of the staff members(the asian lady). She called to simply get a refill for athsma inhalers, and they insisted on her needing to come in. Saying things like, she hasn't been in for 2 years. Which is mostly untrue and they quickly forget that the pandemic restrictions were only lifted a year ago, so how is that time-frame relevant?Now she has to wait 3 days to get refills? Luckily, after I called, I somehow got a phone call appointment for the same day.... at least someone over there is on the ball.

My Family and I have been patients of Dr. Khan for many years. He is always kind and compassionate for all of our medical concerns. He always greets us with a smile and takes the time to listen. He is the best family doctor I have ever had. I have recommended him many times. And all the responses I have gotten back about him and his office have been positive.