CAA (Canadian Automobile Association)

There customer care service is absolutely terrible. Waited online for someone to answer for 35 minutes first try & the next day I waited 45 minutes for an agent. Even their recommended glass service provider couldn`t get through after waiting 1 hour online. Guaranteed for clients not to renew insurance.

I would like to give a huge shout out to John Mason. He arrived at our house yesterday after we called because our car would not start. He was very professional and had our car working in no time. He carefully explained why it woud not start in language that was very clear. CAA should be proud to have such a great employee!

As far as the car side of CAA goes, the service is great. I've called them a few times over the years and the rep. has always arrived quickly and fixed the issue.I also have my car insurance and property insurance through CAA. The products are great. However, the issue is when you call regarding either product. It is next to impossible to speak with a competent customer service representative. Usually, I get transferred around at least 3 times before getting to the person who should be able to help me. I cannot believe that CAA hires incompetent people. I am wondering what kind of training they receive. Also, some of the work is contracted to outside companies and there seems to be a communication gap. My insurance almost did not get renewed recently due to miscommunication. In this instance, it was due to NO communication between the person who took my call and the department that needed to be made aware of the changes discussed. I give CAA's customer service a ZERO.

Locked out of vehicle is a community I don't know and waited 5.5 hours outside until just before midnight someone came. It was cold and dark and I was outside the entire time. I was originally told 1 to 2 hours then later I was told that there is only emergency service after 11:00 pm til 7 am that's when it was scary.

Great service, and at 16 bucks a month a great price... They have saved me a couple of times. 50 cents a day for peace of mind while traveling :--)

Nice to get back in to chat with my travel agent Cynthia. Have worked with her planning trips for several years now. Always a pleasure

Locked keys in vehicle. Very cold, had a pet inside. They had it unlocked in about 1/2 hour

Jan 6th 2022. During storm I got stuck in snow on Dorchester st st John NB. I called CAA and they come and said they couldn't help me and left me stranded sideways on the street almost blocking what 4x4 traffic that could get thru. They told me they would come back next day 9am. Good thing I had a full tank of gas and a bed if needed in my van. Thankfully loyalist towing come by maybe by request of the police and they winched me out. This was not even attempted by CAA tow truck driver. Thank you loyalist towing and shame on CAA. CAA is going to reimburse me for the loyalist towing charges they said. Have to wait to see if this happens. Other than this bad experience CAA have helped me in the past with keys locked in my van. I understand the storm made it hard for them to do the job but they could of called a towing company that could of done it rather than leaving me stranded a bad situation...

I attempted to purchae auto insurance online, waited over 30 minutes my first attempt no answer waited over 60 minutes the second time no answer only ever received recording please wait on the line. Decided to go into Westmorland Rd. location to try and to talk with agent, was told he was in a meeting would call me back in an hour, but welcomed to try online, waited over 4 hours, no return call yet. Strange business model.

Just tried to make a request for someone to boost my car and help me get unstuck from the snow thats packed down around my car after being idle for a month. All i got was a very unhelpful woman calling me and telling me that CAA, literally the people who are supposed to help you get out of places, wont help me get my car out or boost it because they may damage" my 2008 ford fusion thats already hit a tree(not me). The only advice i got was to borrow a shovel (I only got to school here