Tails of The Misunderstood Rescue

I adopted a shepherd cross from them and unfortunately I had to give her back after a year and a half due to personal issues. I had followed up with them a couple of times to get an update on Remi because I was genuinely curious and wanted to make sure that she was safe and in a good place. I never heard anything. A few months later after I realized the mistake I made and crying every day with regret, I contacted them AGAIN (both Alex and Kelly) to see how Remi was doing and if she happened to still need a home. At the very least, I would have appreciated some feedback or to know that she went to a good home and I still haven’t heard anything.I’m not someone who just disposed of a dog that I didn’t care about and moved on with my life. This dog was everything to me, I made a mistake in giving her back and wanted to know how she was. I am so beyond angry that they wouldn’t respond after countless messages from me.As terrible as they are to deal with, the animals in their care still need a home so I hope if you are reading this, you will still consider that.EDIT to respond: you had indicated that you would talk to Alex to get an update as you believed that Remi went to a home with a dog trainer, but then never responded, even after I followed up to inquire again. Alex made it clear in August of last year when this all happened that she had no problem letting me know how Remi was doing and where she ended up.I’m just saying - communication isn’t strong with you guys obviously and something you might want to consider improving upon.

We had been looking at several rescues in and around Calgary, and I'm so glad that we were able to adopt our new family member from Tails of the Misunderstood. The process (application, first phone call, home check, meeting the pup, adoption, and follow-up) was prompt, professional, and thorough. It was always clear that the well being of the animals and making sure that they were finding their best forever homes was the top priority.

I adopted a dog with my wife and kids and was one of the best experiences in Calgary for dog adoptions. The cofounder was easy to talk with and answered all our questions even the stupid dog ones. I highly recommend everyone check out Tails for adoptions as we will be back to adopt our second within the next year. Alexandra also answered questions late at night when most places don't even get back to you. Thank you for pairing us with such a wonderful companion and working with now named Loki. Without you our house wouldn't be the same.

Emailed and left a voicemail inquiring about a dog. Never heard back. Website also has not been updated in over a month.Thanks Alexandra for your reply. The recent website update is nice but it did sit with no updates for a month and showed Champ as still available for adoption. With no current dogs available I find it had to believe you’re getting hundreds of applications at the moment. If dogs are adopted taking them off the website may decrease the volume of Unnecessary emails you’re receiving. Other agencies are not only emailing potential adopters back but giving them a phone call - this is above and beyond great service and shows people that their interest in adopting a pet is appreciated and acknowledged. Take good care.

I strongly advise supporting another rescue. I don't believe that it's the dogs who are the misunderstood, it's select individuals who run this organization and their lack of communication. We chose to support this rescue because it was communicated to us that we could take 7 days with the dog to assess the fit with our home, and our other rescue dog that we had at home. If there was a legitimate concern during those 7 days we could surrender the dog and be refunded the full adoption fee. During those 7 days our other dog became very ill and we had to surrender the new rescue. Our dog passed away 2 months later, we had still not seen a refund of the adoption fee. After many reminders and a few excuses we finally did and it was not the full amount as communicated. I understand that this organization is probably kept afloat by kind donations and adoption fees which probably don't even come close to covering the costs incurred to help these animals. For an organization who's purpose is built around integrity, you showed little to those who are trying to support you. I am, and will continue to support this cause but I cannot support this rescue.I believe Aleksandra is honest, I cannot say the same for the rest of the organization.

Took the time to fill out the application and submitted….just to see the dog I liked, no response whatsoever. Tried calling and kept disconnected…plus…their adoption fees are DOUBLE compared to other rescue organizations, think they are just trying to make a quick buck.

I love my dog. But dealing with this rescue has been very difficult. It started with not being contacted when our 7 day adoption trial was over. We were finally in contact with kelly 14 days after our trial was over. Second not being booked in for her spay with the vet, I had to go to the vet to find out that my dog was not being spayed on the date the adoption paper work was done.My dog was supposed to get the microchip when she was spayed, she did not receive it and it wasn’t until after I contact Kelly AGAIN, to find out that they were out of microchips. I contacted Kelly on Saturday regarding my dogs microchip and it it now Thursday with no response. I’m over dealing with Kelly and this rescue. There’s always some sort of excuse with her of why she didn’t contact you back.This is not a proper rescue.Will never use this rescue again.

We have not only fostered, but also adopted from Tails Of the Misunderstood. The foster to adopt process was easy and we love our dog, he is a wonderful addition to our home.Both Kelly and Alex have gone above and beyond with any questions or concerns we have ever had, with not only our adopted dog, foster dogs, but also our personal dogs that have no association with the rescue. Kelly not only assisted us with our dog when he got quilled at nosehill park, she shut down her store to help us rush him to the vet, above and beyond the call of duty.Fostering is great, they always make sure to provide us with fosters that are the correct match for our home, and any necessary items. We have other dogs and two young children, and they are always conscious of matching us with the right dog. Our foster dogs always attend adoption events which the rescue, until covid, held regularly, and we often have fast turn over with the dogs we foster as they often find their perfect forever homes at these events.We also had Kelly and Alex provide dogs that were available for adoption at our wedding, they did a wonderful job of wrangling all the dogs and made our wedding day extra special. This is a rescue that will treat you like family and not just send you home with a dog without follow up.

I adopted my pup in September of 2020, at first Kelly was great to work with and she brought Shana (now named Olive) over to meet my other dog and see how she would acclimate to our home. Unfortunately, it's been well over a year and I still don't have olive's complete medical records, no matter how many times I have tried to make contact or which avenue (texts, calls, email enquires via the website and Facebook messages). Adopting a dog or puppy is great, but the lack of professionalism and communication is beyond frustrating. Please make a better system for future adopters.