Polyclinic Family & Specialty Medicine

In the current climate of health care, it is more important than ever to have a family doctor who is available, takes the time to see you in person, and is knowledgable in their field. Dr. Peters has surpassed my expectations as my family physician. I have been with Dr. Peters for over 2 years and am so happy that I decided to chose him as my doctor when my previous family doctor retired. Maya, one of the receptions is also thorough and caring! I couldn't be luckier to have this incredible support. I would recommend Dr. Peters to anyone who is looking at making a change, or requires a family doctor.

I followed my specialist to this clinic because I would follow him anywhere. Unfortunately, the environment here is much different. You are made to feel like a number. Zero patient service or kindness by front staff. If you are lucky to get the secretary on the phone, she is abrupt, harsh, and doesn't care to listen or help you. All she ever talks about is setting up another phone appointment because that is the policy of the clinic". I needed to come in for a pap smear and was forced to do a phone appointment first. We basically said hi how are you ok see you when you come in. I now called to see about my results from 3 months ago and was told lab takes 5 months for these results. 5 months! What if someone really has something wrong? Lab is not in their control I understand but her attitude is ridiculous. Again...all she could say was I can make you another phone appointment for your results that is our policy! I said why do I need another phone appointment? If there is something wrong I would expect to be contacted and if nothing is wrong I don't need to waste anyone's time. This "policy" of phone appointments for absolutely no reason is a joke. Consider hiring some staff with compassion and people skills. Your reputation precedes you. I was warned of your environment before ever having to go there."

This is a big medical building with lots of different doctors. I was very worried about the bad google reviews and expected the worse. I was there for a sleep specialist for my sleep apnea. Dr Perl's office staff was polite and helpful. There was also a cpap machine shop next door, which was helpful. Also saw a hearing clinic nearby as well as several other types of doctors. Don't be worried about your visit! The low google reviews might not be relating to your specific clinic.

Zero star, and Unsatisfied! I just came from visiting the neurologist: Dr. L.Corrin NCS, in this clinic, after waiting more than two months, suffering from tingling in my calves. The doctor was impatient, unprofessional, and a rude.After I explained what the issue, she kept telling me you need to define what is tingling, Although I explained what I was feeling, she end up saying: you said your profession is an architect and you have to be precises.It was useless, and wasting of time! Stay away from this clinic.

The clinic is for minor colds and knee scrapes. The doctor was very uneducated on anything complicated. The reception is rude and you can't get appointments sometimes for a week or two. The reception covers up for the doctors mistakes. Everything is very very slow and ignorant there.

STAY FAR AWAY! I recently had the displeasure of visiting Dr. Prigozhikh, the neurologist at the Polyclinic facility. He was incredibly unhelpful and rude. From the moment I entered the office, he was condescending, unwilling to answer any of my questions, and seemed to be in a rush to get me out of there. Unfortunately, I had to endure his attitude for the entire appointment. Not to mention the way he talked down to my elderly mother. He truly has no care or compassion for any of his patients or those in need.My visit was incredibly unproductive as he refused to answer any of my questions or provide me with any useful advice. He seemed completely disinterested in my concerns, and he kept talking over me and pointing his finger at me, whenever I tried to explain my symptoms. His bedside manner is atrocious and his attitude made me feel belittled, and like I was wasting his time. I WOULD NOT recommend him to anyone and would urge people to stay far away from this terrible doctor, and the extremely unpleasant receptionist staff.

Exceptional experience dealing with the Polyclinic!Nadia at the reception desk provided all required information for my next appointment, she was polite, clear in her communications and very helpful in all respects answering all related questions. It was a great example of a proper customer services. She explained all advantages of a new registration system including details of the text messages notifications. Many thanks to Nadia and the whole team! Well done!

Updated Review: March 28, 2023I have to revise my review. The receptionist at the front desk was very rude. I apologize that I forgot my mask and asked if I could get one. I was ridiculed and told twice that I was told to bring a mask.As I was waiting for my prescription, I noticed the other receptionist was much more accommodating to patients and just gave them a mask when asked.I was a bit nervous walking into my sleep study but Habib (sorry if I miss spelled your name!!) made it very comfortable and relaxing for me.He was great at showing me around the facility (room & washroom) and offered to adjust my room temperature, if I needed more comforter or pillows.He was great at explaining the procedure, what to expect, what he was putting on me for the study and he was very attentive and gentle.I am currently waiting to review my results with the sleep doctor and will provide feedback afterwards!Thanks for making the experience as relaxing as sleeping in a new foreign environment while being watched and monitored as possible!

If I could rate Polyclinic zero star I would. The walk-in clinic doctors and receptionist are both unprofessional. They don't really care about you, your time and your issues. All they care about is getting paid for each appointments.After a Doc gave me an requisition for STD routine check for both blood and urine tests. I called the receptionist for the results she insisted I have to see a Doc for the results. After waiting nearly two hours for the results the Doc told me only the urine test result is out. That I should call in next week for the blood test result. I called the receptionist the next day (probably a different lady) she said the results for both the blood and urine tests have been available 4 days prior.Finally, I was racially discriminated by a receptionist that speaks Russian (because I am black). When she asked for my health card she refused to take the card from my hand instead she told me to hold it close so could read it. After the Doctor printed two pages of my test result, I was told I have to pay a dollar for each page. When I offered to pay the receptionist a two dollar coin. She to told me wait for her to put on gloves before she accepted the money from me. I have never been insulted like that in my life. I vowed that would be the last time I step in that horrible clinic. RACISTS

My experience at Polyclinic is a good one. Doctor Remtulla is a very kind and empathic doctor who wants the best for his patients. I am lucky to have him as my doctor and trust him with my health to be in his care. The receptionists are quite kind also, I really have no clue where these other reviews are coming from. Even though they have to answer to thousands of patients everyday, they still find the energy to answer each one with kindness and respect.