Starbucks

Going to be a Karen right now...Every time I come here, I wait around 30 minutes to get my drink. I even placed a mobile order for a drink, left my house 15 minutes later, and arrived at the location to find that it was still not ready. They have consistently messed up my orders here; one staff member has apologized, but the others keep rolling their eyes at me when its the same staff who keep messing up my order every single day. You'd think they'd learn their mistake by now since its so consistent but no. I've had to wait 30 minutes for my drink an additional 10 minutes on top while they remake my drink over the course of my visits.

Baristas try their best, especially during peak hours. I think they’re pretty efficient considering how busy it gets.They also give out free samples occasionally!

The worst work place ever! The managers are agitated all the time and the old staff (more experienced) yell at you for no reason. It seemed like they did it on purpose to make you leave because they don’t like you or you’re not obedient enough. It’s like a test to see if you’re obedient enough to work there.The more experienced staff and managers can do whatever they want to you because they would always have a reason. For example, one manager can be very rude and very impatient to you because she’s very busy with scheduling for next week’s shifts. And you’re not allowed to be frustrated about it because they’re managers. When I was getting trained, the trainer provided very very little help or support. It was my first time making drinks, so I wasn’t very familiar about the process yet. I was unsure about how many pumps or shots to put in to the drink, so I was a bit hesitant. The trainer was ALWAYS busy with making other drinks and didn’t give me a chance to ask questions. There’re always WAY TOO MANY people around the bar, so it’s hard for me to turn around and walk to the other side of the bar to ask questions. The trainer would be mad and rude at you because you didn’t remember every single thing (such as acronyms for the drinks) from the manual on your first shift at the bar. Also, they would exclude you and joke around with other people, which makes you feel like you’re the only one that’s doing poorly.The old staff had the same authority as the managers. They can also raise their voice and yell at you whenever they want. The manager and the old staff always speak in their own language which you don’t understand. Again, it’s a very non-inclusive work environment, and only the people who are obedient enough can survive.It’s a licensed store, meaning it’s privately owned by the university, so you can’t get help from the “partner support” like a regular Starbucks. So disappointed about the Starbucks culture.

Family Day, Feb. 20/ 2023, the regular hour schedule is listed. The employee in the store ignores me when I show up at their door. However after multiple attempts to open the door from the button in the midle he shows up with an individual presenting to be manager and asking to call 1-800... He closes back the dor saying that he doesen't care about me ...

The first time I’ve ever been to a Starbucks in my life was here on June 24th, 2019.I even mentioned about this to one of the baristas there who took my order. She was surprised and this all happened way before the pandemic…I ordered the vanilla mocha Frappuccino- my sister’s suggestion and it tasted great. I loved it. There were many people here - with friends, working, on their laptops etc. I went there and had a good time taking pictures.

I was having kind of a rough day today but you know Starbucks has the option to make your day right? I went in and Sam greeted me a huge smile and I told him about my experience at a different store that the ruined my drink. He personally came to my table and made an excellent drink. God bless Sam. Employee of the month!

Expensive suger filled average coffee. They don't serve it to you in a mug but the menu shows it in one.It's not much to ask for a mug. Balzac's is the closest place to Starbucks that I know but better service including mugs.I don't want a to-go mug if I'm sitting there.I threw my drink away.Edit: I did ask for coffee that wasn't to sweet.

The service on this place is very slow,almost 15 minutes waiting for a single dring and the place was empty, literally,the environment is sad, very depressing environment. Need more life,more color ,happy music. A renewal is not a bad idea.

Good Starbucks experience overall. Decent coffee, friendly staff, and a comfortable atmosphere. My only suggestion would be to improve the speed of service during peak hours.