Indigo

Went looking for a city road atlas because I'm Gen X ('nuff said). Met Patrick who's been there since this location opened 25 years ago. Nice guy and really knows the store! Parking isn't a shitshow, Starbucks still there, and it's nicely easy to navigate. Bookstores and libraries are the dying beat of society's grace. Go. Today.

One of the best location of Indigo store. The place is quite huge and has good ambiance which leans towards learning or reading something new. The have good options for books for all genre. The interior design is pretty interesting and unique especially towards the walls.Staff are also quite helpful and friendly enough.

Lots of parking. Lots of inventory. Staff friendly and knowledgeable. Good clean surroundings.

Great store with many many books for everyone and any age with different interests. Also it has a lot of holiday stuff and great interesting things to buy. Very great and nice store. You can even find all the books on a computer installed in the store.

Big bookstore, but they have leas and less books every year. A nice place to look for manga though.

Very pretty store:) organized and wide! Love this store’s collections.

Ok store. They have really changed and are less of a book store and more of a nick nack store. Lots of stationary supplies and home goods. Toys and games. Their book selection has really declined, most titles need to be ordered online and picked up in store. Their pickup system isn't the best, they seem to be working on very old computers and have a difficult time finding packages.

Indigo is a great place to grab a coffee and wander around looking at bargain books and gifts. Sadly, Starbucks left the Shawnwssy store, but apparently soon Good Earth will be there, so we can meet friends and browse the book store once again. :)

I absolutely love Indigo, I've been shopping at this location for over a decade... Until now. I called the store in regards to exchanging an item I'd received as an early birthday gift, I explained that I didn't have a gift receipt. The first person on the phone was fine, and then Laura (the manager) reiterated some return policy stating that she wouldn't even issue a credit. I know this isn't a real policy as I called head office, and I called multiple stores on the other end of the city (even their policy online states you can receive a credit without a receipt). Honestly I could even live with the policy if it wasn't for the behaviour in-store. My niece was at the store while I called (she was too nervous to go up and ask) and witnessed Laura aka Karen going off about me just asking about the policy, and having a hernia when the other agent asked if they could just do the exchange. This was in front of other customers, how unprofessional and embarrassing. I guess Karen got sick of asking for the manager and decided to just become one. Someone should remind Karen that there's other bookstores (and sadly Amazon) and the main reason why people go to brick and mortar stores is for the experience, and once the experience in store turns sour it ruins that experience. So why would Indigo need to keep Karen employed when they could just sell books online?