Holiday Inn Lethbridge, an IHG Hotel

Staff are lying on google reviews about hot tub being down as a result of the fire, it was out of service long before the fire. They charge a lot of money to use a tube for an hour, and lie about the showers, as all pool staff i spoke with over numerous visits are fully aware the showers are ice cold and find it funny that it states to have a shower before entering the pool. The lights for the slide do not work and there is mold underneath them as well where slide meets the pool. Front desk staff are not very helpful and can ignore you while waiting for assistance as well. Over all i believe this location needs some serious help from upper management to get back on track and worked in hospitality myself for a number of years.

Our stay was wonderful at this location. Rooms were super clean and comfortable. The employees went above and beyond our expectations. Adam the guy at front desk and Katherine the life guard lady were really kind, took good care of us. There pool and water slides are perfect to have a fun time with family. House keeping staff also did an amazing job with our rooms for the 2 nights we stayed. We would definitely love to come back and stay at this location.

My family and I loved our stay at this hotel during Easter weekend. The rooms are mediocre. However, we had excellent service at the front desk. The pool was not running, but they did call before our stay to let us know and offered vouchers for the ymca pool. They worked hard and got the pool up and running by the afternoon the next day and sent a letter out to inform the guests, which was great. They even put Easter baskets by each room Sunday morning to thank us for staying there during Easter.

This place is under renovation and they definitely don't tell you that till you arrive. Then, the room we got, the carpet had massive yellow stains, and the jacuzzi tub was definitely not cleaned. Can't believe I got charged 30$ pet fee for a room that was gross.

Jennifer was amazing. Very friendly and helpful. Hotel and pool need updating (which I think they are in the process of) rooms were very old and lights flickered every time you turned them on. TVs were very small with a poor picture. You had to pay 10$/hour to rent a tube for the water slide which was a bit ridiculous. Those are the only reasons I didn’t give it a 5 star.