Aura Whole Foods

Giving a negative rating for a local company makes me very uncomfortable, but I believe it is important for people to know. I hope your experience at Aura is better than the one I had. The staff member who helped" my brother and I was quite rude. Their communication was snarky and it felt like our business was a nuisance and a bother to then. Both my brother and I left feeling very uncomfortable with the encounter and it was only for less than 3 minutes. We will not be shopping there again and will honestly share with others our experience. I hope the next customer does not experience the same treatment we did."

I’ve been shopping at Aura for 15 years! Wow. We love aura in our home for holistic and natural health. We own a supplement store in town, and any time we don’t have an item for customers or need an item ourselves we always refer to Aura! The staff and owners are very much aligned with their overall mission at that store and I commend them for staying true to their values. The shop is a very homey vibe, they are very kind and generous to kids, they are pro freedom, and as a 3x small business owner myself I am impressed by and look up to them.Have been and will continue to support this shop who continues to pour into the community and walk their talk.

A lovely store selling local and organic products with great service and helpful staff.

Great locally owned shop. They bring in fresh produce from local venders. each season. The owner seems fairly caring to their customers and offered to share some of her personal garlic with my gf when they ran out. It was a very thoughtful gesture. Great herbal selection for vitamins, detoxes, and homeo needs. Great find on the south side. Happy they offer parking both beside their store and across the street (in church parking lot, it's very helpful).

I was very hesitant to visit the store after reading the reviews. I went today around 11 and was helped by a very nice gentleman, which I didn't get his name. He was very pleasant and so very helpful. Because of him. I will come back.

I am the elderly friend" the previous review mentioned and yes

I have used Aura Foods many many times over the years for all our family’s health needs so we don’t resort to anti-biotics as much as possible ~ for example, I use a natural product there called “Umcka” that gets rid of Lung infections or Bronchitis naturally. It’s my “go to” health store. Over the years (about 20 years) I’ve even grown to love the owners very much, even their very dry and sometimes ‘sandpaperish’ lol ! sense of humour ~ Their heart is definitely in the right place and they really do want to help people get healthy ~ they are very committed to helping people get better; I can attest to this over my many years of counting on their knowledge and expertise for my own family.The owner even helped me get healthy and do a very specific cleanse which had 3 medical specialists stumped. Ralph has a ton of knowledge and if a person is willing to listen and be patient, it is absolute gold.

Not really that impressed with their ability to be professional in customer service. I find the service here subtly rude and undermining. I bought hydrogen peroxide and when I loaded it into my bag it somehow had been leaking prior and I got it on my hands. When I went back to show her - she told me she meant to tell me to be careful with it and that she was closing now.This is an item that if you are aware has leaked in the past, you might bag it to protect caustic burns on your customers. And then when you do find your customer has a caustic burn, you might show some kind of care and offer quick access to water. Being told you are closing and I can go out back and use the tap in the parking lot is a limp attempt at this.Several years before I had been here and I also found the service to be very strange and I forgot, hopefully next time I am in town I will remember and go somewhere else instead.

Very knowledgeable and, dare I say, courageous staff at Aura! As natural health becomes more and more controversial (see recent censorship pertaining to natural immunity), naturally many will now be offended by guidance coming from true advocates of natural and alternative health options. Educating the public counter to public health’s unscientific guidance does take a tremendous amount of courage these days and I admire employees who take their role as health educators seriously, even at the risk of ruffling some feathers.Unless you are wearing an N 95 facemask, cloth facemasks and disposable facemasks (made with numerous chemicals and micro plastics) are doing more harm than good and are extremely unhealthy. I believe everyone has the right to make their own decision on this, but for someone working in the health industry it is their duty, no matter how much they’re persecuted for it, to educate the public, especially when so much scientific data and information is being suppressed from the public.On the subject of persecution: I can’t tell you how much persecution has been normalized for those who choose not to wear face masks. I hope that any person who feels offended by having their choice to wear a face mask challenged will be quick to defend those being harassed for not wearing facemasks. Live and let live it goes both ways, and long may we live and let live.

The store is great. Most of the people who work there are very nice and accommodating. Unfortunately my 4 year old daughter and I went there today to try to get some new essential oils. The lady who brought in in the store was very friendly and helpful. The lady who came out after was not. She was quite rude and seemed very impatient. My 4 year old daughter had to go to the washroom. The lady who let us in said we could go. When we got out the other lady ( who was a bit rude to begin with) was even more tide about the situation. I understand the pandemic we are in, but I'm sorry when my daughter who is learning to potty train cant always wait until we get someplace else to use the washroom. This is the first time I have seen the lady there, and the first time I have experienced this kind of treatment there. Other than her the store is great. But I may be taking my business elssewhere.