ALDO

As previous reviewers have mentioned, the customer service is appalling at this location. Clearly management has not taken criticism seriously and the employees continue to provide exceptionally poor customer service. My mother and I went into the store and were not assisted, the 2 employees were too busy chatting away as if they were customers themselves. I was forced to interrupt their engaging conversation to ask questions. Your employees are indifferent and uninterested in working at your store. You lost my business today as I decided to purchase a bag from Call it Spring instead.

Don't go to this store...had a very bad time and disappointed in their service....especially the associate Tressa

Definitely my new favourite store! Stellar customer service! A big thank you to the manager Tash for recently helping me deal with a screw up from another store which just kept getting worse. She took the time out of her day even tho it was not her responsibility to do so to help me. Not only was she on the ball, she provided excellent communication and empathy towards the entire situation. She demonstrated what it truly means to value and take care of customers under the whole aldo umbrella. Thank you again Tash for helping me !I would recommend going to this store to anyone as the management here is top notch

Went to get a pair of Red sneakers for my best friend as a Christmas gift. It wasn't available in store but the young lady in the store was very helpful, respectful and professional and ordered the sneakers online for me. I like how accommodating she was.

The new manager, Adam, is a breath of fresh air! He has such a great personality and doesn’t hesitate to help you find what you’re looking for. His customer service experience is phenomenal which makes you feel very welcome and comfortable. He makes great suggestions and really knows the products to guide you on finding the correct fit. We went in to find shoes for my mom and I ended up finding shoes I really liked too. Really happy to have met him and will definitely make this my go-to location for future purchase :)

The manager Tressa at this location is unbelievably rude and very judgemental of the customers. We received the shoes in bad quality (the boots had marks on the bottom) and when we went to return it, she accused us of wearing the shoe. She is like you wore this shoe

Bought a nice pair of leather boots - made in portugal, at the start of September 2022. They had a 20% off promotion. Not everything in the store is good quality and over the years I feel the quality in general has depreciated, but there are awesome finds - and I will be back !

Worst customer service.Manager was so rude and didn’t give me my shoe refund clamming that I wore it which was not the case at all. And the shoes was in the same situation as it was at the time of buying and it was completely clean.The only time the box was open after buying that shoes to saw my boyfriend and he didn’t like it so we decided to return.And also clearly lying that she was present at the movement I bought the shoes but I am 100% sure there was only one lady available and it wasn’t her. And she didn’t have any help at that moment.no matter how much you explain they don’t want to listen customer.And also make laugh with other people after arguing.NEVER GO TO THIS PEOPLE.

Gave them a 3 star although most of my shoes have been purchased from this store. Was not greeted when I walked in. There were about 5 attendants in the store and only one additional customer besides myself. The attendants were all hovering around the cash register chatting away. After looking around for 5 minutes and still not having anyone serve me I figured they did not need my business today. Hopefully my next experience at the store will be a more favourable one.

Great customer service. Customer associate promptly ordered what we wanted.