The Ottawa Limo Company

Honestly one of the most frustrating experiences I have ever had trying to get information on a service. I called this company to ask some questions about service for a short 90th birthday celebration trip. The guy on the phone would NOT answer my general questions directly, instructed me to “fill out the online form” for a quote. After one frustrating call, I filled out the form. After 2 days, I had not heard back from them, I called again to speak to someone, I was informed the quote could take up to a week (!?) and rudely informed that they were VERY busy (tone of voice suggested I should know this!?). I finally received a quote emailed to me the next day. The quote included a “rate” of $745 plus various other charges. There was no breakdown of how many hours the “rate” was for, and I was unclear where this company is based out of as there are 6 different towns listed in the email bottom. The last line in the quote email says “if you have any questions or concerns, please don’t hesitate to contact me”. I replied to him that I had a couple of questions and could he please call me to discuss. His tremendously rude reply (IMO after the other difficult interactions) was “Our quote is straight forward, however you’re more than welcome to call us any time” I was floored! So insulting and definitely NOT indicative that you are at all interested in making nearly $900 from me for a couple of hours work. That was the final straw. I am NOT interested in dealing with a company that cannot answer simple inquiries in a polite manner. I think “Justin” could use some customer service lessons!

If you need a limo in Ottawa, this is your company to call! My partner and I have used their services a few times for special events and we have not been disappointed.

We use The Ottawa Limo Company regularly for our clients and they are always courteous, professional and prompt while representing/servicing our brand - I highly recommend this local limousine service for all your events!

Excellent birthday experience. Very well-organized, nice limo, and affordable. Everything was stated in a professional and clear manner for the agreement. The driver has plenty of experience. He came on schedule. I sincerely advise anyone looking for limo services to do so! Absolutely 5 stars!