The Harrow Watch And Jewellery Clinic

I have had the lovely pleasure of dealing with Soto, Barno, and Hiren. I have had batteries changed on three watches through them. They were honest, friendly, and scrupulous. They took all measures to ensure that my watches were handled with the utmost prudence. I can not recommend them enough. They are extremely skilled horologists.Thank you so much. I will most certainly be visiting again - should the need arise.

Exact same thing repeated with me. The person who repairs the watch is an incompetent and egoistic child. “I wouldn’t give a star if there is a zero star. Just because my watch is ordinary, he wouldn’t care whatever happens to it. I made a complaint why there is a lot of scratch on the glass. And he told me there is no scratch and am making things up and I’m lying that am terrible. Around the edges was rough and the glass was a lot of scratches. If only I knew that would happened I wouldn’t go there anymore. I wouldn’t made a complain if it wasn’t true. Obviously he doesn’t want to admit what he did.”

Great service, really friendly and reassuring. I wanted a specific jump ring on a pendant and they listened to my concerns and did exactly what I wanted - couldn't be happier! Oh and a great price and ready by the next day - will definitely recommend and use again.

Absolutely awful I gave them a gold bracelet passed down through generations in my family due to some of the links were broken and I needed them remade and fixed. I gave the jeweller 2 additional links that I had kept. He stated the bracelet had to be sent off on a Thursday so I waited 9 days I then had to call to check the progress and he needed reminding, then he told me the price and it was absolutely absurd £600 after he told me two links were worth £10 I declined the fixture and found elsewhere and asked to collect my jewellery. I then went in the following week and he first accused me of not giving him additional links. Then stated the links are worth far more than £10 due to the heaviness then when he realised he had to tell the truth he said he had scrapped the spare links clearly for his own benefit and handed me back just my bracelet. Baring in mind he had no authorisation to scrap part of the bracelet as he stated he would give me a call to confirm if I wanted to go through with the repair. Absolutely awful arguing with me in the middle of harrow while his older colleague was laughing. Never would I recommend this place as they don’t treat things with real value correctly and will try to con you .

Very kind and proffessional staff. Unfortunately had an issue with one of the pieces I handed in, however, the staff were very understanding and took all measures to try and rectify the issues. Thankfully we were able to come to an agreement. Defiantly would recommend!

Absolutely horrible experience. Extremely long queues to collect your belongings and overpriced service that you have no choice but to pay.

I cannot recommend these guys highly enough. They’ve been here for years and I always take watches there for batteries and repairs. They only ever made one mistake and that they sorted out immediately in a very satisfactory way with no messing about. Straightforward skilled and very hardworking. Highly recommended.

Great guys. Very helpful and friendly. They fixed my watch and had it all ready for me the next day as good as new for a good price. I would highly recommended them to anyone. Thanks guys, keep up the good work.

Good quick service by a little expensive to get watch battery changed.

Good customer service and Good products! They were attentive to the details of who I was buying the gift for. Good prices and quick service.