Rascals - The Barking Lot

I want to be fair! Their job (Nicole) for grooming was so good. But their attitude??I booked my dogs for grooming. But in the morning I didn't feel good. I am a cancer patient and I had to go to the hospital. So I called them and with apologies cancelled my appointment with them. I mean life is not predictable and I did not have anyone to take my dogs there. So there was no choice!I know it was the late notice, and I was sincerely sorry!But someone called me and screamed at me! He was like you are taking money from others' pockets. They are living and making money from you. You are the worst person and we do not want to see you again. You go and find another groomer for yourself!!I know that life is tough and these days people are begging for work, but dude, you are not allowed to talk to your customer like that!Maybe your behaviour is the reason that they can not make money. I told you that I am sorry! I was in the hospital and you didn’t even ask. Just grab the phone and shout at me??Of course, I will never come to your store or the grooming. And would never ever recommend you to anyone!

Sign on the door says new owner is taking over July 1. Came by and the place was closed 2 hours earlier than usual. Please post your new hours somewhere on your storefront.Edit: Sorry I don't have an updated photo, but the owner says their hour listings online should be accurate now. I look forward to visiting this store as much as I did under the previous owners. I did have the opportunity to come by a short while ago and the store is looking far better stocked than it was before and the service was great!

Hands down best groomers in Calgary! Our Yoki loved it and came out happy, clean, and with a matching bow tie to his collar and leash! They did such a great job trimming his hair and his nails, and bathing him. They treated him like a prince and were very gentle with him. It was his first time and will definitely be back!!!

This is the only place I feel comfortable taking my dog to get his nails done. Even the vet needs a team of three. They handle my dog with respect and love.

Love this store. The owner is amazing and prices are great. For the most part the staff is knowledgeable.

We have been taking our girl Chica here for grooming and weekly nail clipping for a few years now, Chica loves coming to see her girls, as evident by her excitement to get inside! Always welcoming and friendly!!

Went in to work on my dogs confidence in strange places and being able to optionally meet new people. The one staff girl came up without asking, and my dog was ok about it. She weirdly started informing me on the breed, after I had explained that she was one of many I had. She acknowledged that the breed can be wry of new people, but ignored my dogs clear communication that she was uncomfortable once she stood up (she doesn’t like being leaned over or directly approached). I had come for a brush as she was blowing her coat, and I lost mine. The staff member made numerous comments about my dogs coat, despite my acknowledgement she was heading for a groom and I was purchasing a brush. She made several comments that my dogs hips were painful, though she was only avoiding the employee due to being nervous of strangers and having the staff member repeatedly pull hair from her hind end. She is OFA hip tested, and I manage a vet clinic, and she is not painful. I tried to dismiss the conversation and purchase the brush my sister (professional groomer) suggested. I also wanted to counter condition my dogs response to the brush and work slowly to build a positive association with it since it was new and she’s a sensitive dog. As I was still paying, the employee, without asking, removed my new brush from the casing and started to try to brush my dog with it. My dog displayed numerous very clear shows of stress and if it had been a different dog she could have been bitten. She ignored these signs and began brushing my dog and making, again, numerous comments about her coat and her social skills. I just found the experience to be extremely insulting, and undid a lot of work I had already done or intended to do. Even using the product I had just purchased for myself is just weird. I was polite and friendly but went away from it extremely disappointed, embarrassed, and annoyed. I have run lodging/daycares, and worked in the veterinary industry, and training industry, for years. I didn’t appreciate other pet people neglecting to ask consent, ignoring body language of the pet, and being condescending in a public setting or insinuating they can diagnose my dog with pain or dysplasia or make comments on her care. Hard to recommend anyone else go somewhere just for unsolicited advice and embarrassment.

Very good place, staff really friendly and good with dogs, good prices!!!

The best place to go when my pups are being annoying and I need a “treato” to distract the dogs while on a conference calling.Everyone wins!

My 12 yr old guy who gets anxious . They put him in as first client, had him done quickly ..great job! Thank you