Glacier Cyclery & Nordic

We stopped by to rent a fat tire bicycle. The staff were very friendly and got us set up with the bikes quickly. They also helped with reviewing local trails to find a good place to ride. The bikes were quite nice. The tires are super fat and you really can roll over almost anything and get traction even in very icy spots.The experience of biking itself was quite a bit more humbling. It was hard at first because in March the trails were very icy, but after a while we were rolling.

Glacier Cyclery has a strictly enforced 48 hour *no-refund* cancellation policy for bike rentals. They will, however, take payment over the phone before telling you this and refuse to give you a refund if you need to cancel within 48 hours of the reservation. I made my reservation within 48 hours of the reservation time anyway, so it would not have mattered regardless. The reservation I made was supposedly non-refundable. I even called 24 hours in advance to cancel a reservation but was refused. 24 hours is plenty of time to re-rent the bikes this time of year. They offered half my money back if I promised not to call my credit card company and file a claim. Also, they are closed on Sundays but will charge you for 3 full days if you want to keep the bike past 5PM on Saturday; Saturday, Sunday and Monday. This was a very poor customer experience for a first time customer. I never even touched one of their bikes and feel like I got robbed by a bike shop. If you're looking for a Mountain Bike, just go down the street to Great Northern. They only take a 5% deposit if you cancel within the 48 hour window, which is totally fair. Other bike rental options in the area are even more lenient than that.

I just got my new mountain bike here and can’t say enough about my amazing experience especially working with Vanessa to select my bike and help with adjustments when I picked it up this week! She made it fun and I ended up with a beautiful bike! This is a great shop, highly recommend it!!

I recently purchased a set of skate skis, poles, and bindings from the shop and have been very content with them! They sized me appropriately and everything fits well. Additionally, the skis I needed took a while to arrive at their shop due to being a less common size, but the shop was up front about lead times, happy to contact their distributor to get my size, and diligently kept me in the loop on the status. Everyone in the shop that I interacted with was pleasant, knowledgeable, and helpful! The timing of the ski delivery worked out well for me too, as I was able to purchase them during their Nordic sale! I will certainly be back for bike parts and skis in the future!

Professionally run with several mechanics staffed at any time. Customer service seems a priority. Tyler was prepared to help me replace a missing stem and researched options (until I found it). Be sure to make a reservation for work. They get booked in busy summer months.

What a great shop. Had an above average experience. My shifters had some issues, I called and they were happy to look at it. All of the staff went the extra mile to take good care of me. From going outside to look at the bike so I didn’t have to wear a mask, to sending to out someone that was the road biking expert to help me map out a 100 miler. Pick up was swift and the price of the service was fair. I would spend my money here every time I am in Whitefish.

I stopped by on a long distance ride on a rest day and asked them to check my chain length. They were able to squeeze me in for a chain replacement that day. Phenomenal service with an $8 charge. Really an amazing place, great friendly people. I feel like this place has my back.

Rented a mountain bike from here for a trip to the area for a few days. Vanessa was a great help when we arrived to get us the bike and make recommendations for rides in the area. Two of them, Mountain Lion and Beaver Lake were right in the area and were great rides for me. The return was just as quick and the team was very helpful. Would recommend this shop.

These people are so kind and helpful, whether you are spending $1 or 1,000. I'll be back!

Rented a bike to take up the Whitefish Trail toward Beaver Lake; an easy & pleasant ride to the trailhead from the shop. Gave my measurements on the rental form and the bike was dialed in perfectly when I showed up. Staff could not have been more helpful, knowledgeable, and friendly. Really made my trip to Whitefish!