BGC South East

Appears to be discriminating against my family

I love everything they have to offer. However, the birthday parties are a little experience for what you get.

Great staff

During drop off my child was signed in, and in the gym, she managed to leave the building crying without any staff noticing! She was outside the building crying for her dad. My husband brought her back and all JACKIE had to say was oh, didn’t even apologize!!! She NEVER contacted me in regards to this and when I questioned her it was I sent a lengthy email out, not even a sorry. She tried to say she wasn’t even signed in, which my husband even said she acknowledged my daughter and she was in the gym. The lack of communication is absolutely HORRIBLE. We do not have benefits so we pay 280 for glasses and not 1 but 2 pairs of glasses were broken, when I questioned Jackie what happened to them it was I don’t know, I’ll find out. Needless to say I still haven’t found out. My children hate going there, to the point they will act out while there, which is out of character for them. I’m extremely disappointed in how the north end camp is ran and how my children and I have been treated!!