Adams Storage Uptown

Super friendly staff, very accomodating, and went out of their way to help us. Nice locker, and lots of great security features to help assure you that your things are safe. Fair prices to top it all off. All around great business. Definitely will go back if in need again!

I was searching for a unit or units for storing things from 1 studio apartment. I wanted to know which storage is best in victoria and I did some internet research. I was visiting adams and they didn't had the unit I was looking for. I'm ok with it. But I wanted to know the rates of different units they have and all the facilities they have. So that maybe in the future if I need a storage unit or if anyone who I know needs a unit I can suggest the store. But the staff an old guy was very rude and not co-operative at all. He tells me the one size that would fit my things and only it's rate. When I asked for the rate of a smaller unit he said it's none of my business ". His reason for not telling me the rates of other units was that those units wouldn't fit my stuff. I mean if I'm a customer and if I need to know the information about a storage and it's facilities the staff has the responsibility to tell me about it. I may or may not rent it. But the staff should help and give the information to the customer. what kind of a rude staff would say it's " none of my business"? I asked him details about storage coz it's my business to know about it. I don't know what else is my business when I go to a storage to rent a unit. He complained to me that I'm asking too many questions. I ask questions coz I need to know who is the best and y I should pay this much money. The owner should hire better staff who actually knows the meaning of customer service. What kind of staff complain to a customer that he asks too much questions? Maybe the staff isn't good enough to answer any of my questions. So everyone

A+ across the board. From inquiring about availability, explaining the rules, and everything in between; Kit & Wayne always provided prompt, clear, and friendly communication and service. The facility is very clean, easy to get to, and secure. What more could you possibly want from a storage facility?! I highly recommend Adams Storage and wouldn't think twice about using them again.

Hey!! I loved the office and the staff! Great facility! Very convenient and safe. I’d even work here. It’s so cool.

This rating is based on their current hours, which have been dramatically reduced due to covid". To be clear

I show up at 5:20 to drop off one container of items to my locker, hours say open till 5:30pm. The lady says customers must all be done by 5:10pm. Well, then why have hours stating 5:30pm if you technically close at 5:10? She was also quite rude, and went into a rant complaining about working all day with no break... not really my problem as a customer. She should bring that up with her management.Needless to say, not impressed when charged such a premium for a small storage space.

I rented a small storage unit here in 2021 for 2-4 months. There was a full time staff member who initially provided excellent service when securing a unit for me, but immediately after I paid and all the paperwork was completed, he showed his true colours. He was reactive, rude, and ultimately unhelpful over the course of the months of my rental. I quickly learned to avoid speaking to him & wait until another day when a different staff member was present. He made the whole experience stressful and difficult, to say the least. He apparently works at another Adam’s location & lives onsite there. I will be sure to avoid the locations he works at, or avoid Adam’s altogether, should I ever need a storage unit in the future. 2 stars because no pests/ clean building & the other staff members were helpful and friendly.

Barry was really friendly and gave great customer service and we managed to get a storage locker to put all of our stuff from the moving truck in there and we just moved from Duncan yesterday

I can always do what I need to do quickly and efficiently. I park close to the doors, grab a cart from right inside, the door opens automatically to let me in once I'm loaded up. The elevator is right there, I get in, I go up, I move in the ample-spaced hallways to get to my locker. I unload, and head back.Everything is placed conveniently, is clean and working, and I'm in and out. I'm very please with the facilities and there's always someone there if I need help.

Great customer service -- professional, friendly, efficient. Rented lockers on the 2nd floor -- huge elevator, wide aisles, good lighting. Facility is centrally located, clean and secure, with easy access through large loading dock. Special thanks to Wayne, who is always helpful and never misses a thing. :)