Mark's

There was an item that they didn't have the size I needed (its a gift for Christmas) so they ordered it for me, on one of their busiest days of the year Black Friday. Then thanked me for shopping there.

Long line up on Dec 28th. I paid for an online order for pickup, that should be a dedicated spot for online orders so you can beat the line up. It wrapped around half the store. Other then that, service was mediocre as I was expecting from a retail store. Friendly and attentive.

There is something for everyone at Mark's, great, quality clothing and footwear, they have a wide selection of work gear for any weather. Nice, casual clothing for the whole family, Mark's is definitely one of my favorite stores.

Staff were helpful and very pleasant. I went in for one thing but found several items as well that I had been looking for forever. I will definitely be back.

I went into this store on my lunch break with a photo, the name of the item and the SKU in hand and I was still there for over half an hour because they had no one on the entire sales floor to help customers. The cashier that directed me to the proper location in the store was nice and helpful enough, meanwhile the only shoe employee had to be called from out back since I was still waiting after 20 minutes for someone to come help me. I located the item I wanted on my own and they had no sizes on the floor anyways so I had no choice but to wait. Surely with all of the people currently looking for work a multimillion dollar company could afford to properly staff their store fronts? I feel bad for customers and staff who must also feel the affects of lack of staff to complete tasks and help customers in a timely manner. I’ll be shopping online from now on even though I prefer to shop in person.

Was disappointed. It was a nice enough stire and the staff were friendly. We found that there just wasn't enough selection.

I went in to exchange a pair of boots for a pair a half size larger. The line for the registers was long (at least half way to the back of the store) and was moving very slowly. When I got to the cash, the clerk was really good. Very helpful. She called for an associate to find one of the two pairs in the size I was looking for that were in stock. Then we waited. Well I waited off to the side while she rang other customers through. After 10 minutes she called the associate to find out what was happening.About 5 minutes later he wandered up to the cash and had a really brief exchange with the helpful clerk. He then wandered off towards the shoe area.More waiting, waiting, waiting (10 minutes? 15?), She calls him again. Apparently he can't find the shoes and can't be bothered to let us know.The clerk says she'll credit the shoes back. She can order the replacement size and have it shipped to me. I drove almost 2 hours to get here. I want to get this done now. So I go back to find a replacement pair of work shoes. Of course they don't carry any other styles of slip on safety shoes. I find a pair of lace ups in the size I want, try them on (they fit!) and it's back to the cash.As soon as she is finished with the current customer, she rings me up and gives me a 10% discount for the huge amount of time this all took. I pay the difference, thank her and I am off to the car. This took an hour. My wife went into Michaels when I went into Marks, and has been back to the car and on her phone for 45 minutes.The only thing that kept my blood pressure from popping out my eyeballs was that helpful cashier. Why is every visit to Marks so hard?

Not enough staff working in the store. Hard to find someone to help plus a lack of front desk tellers. Marks online said they were boots available in my size at this store but when I got there they werent in stock (as well as other boots I looked for online).The last I did find to help was quite nice and patient. Just frustrated I guess.