Mai Asian Fusion

I have visited Mai twice now so this will be a two part review, but you are only as good as your last bit of feedback. Visited in the middle of November with friends from out of town and it was fantastic. Our service was very young and shy, but she was attentive and check on us regularly. The food was fresh and tasty with bold flavors and very good portion sizes. I was very excited as it was some of the best Asian food I have had in Edmonton. I returned this evening and the experience was beyond disappointing. We were seated quickly and received our drinks quickly as well. I ordered a app to start and order the rest of our meals. My entrée came out first before everyone else's food and before the app to start. All the rest of the food came out. We finally received our Fresh Rolls" and they were anything but "Fresh" Some of the rice paper was hard and looked like plastic. We got through one each and were not about to try and get through the other two. Over 30 minutes had elapsed and we where not checked on at all by our server. She finally came by and asked if we needed anything else. We showed her the rolls and said that we did not enjoy them and they were not fresh and they were very hard. We also explained to here the meat in the vermicelli bowl was tough and not good either. She did not say much or offer any sort of apology and she brought us our bill and there was a $1.20 discount on the bill for the rolls. We explained to her that we should not have to pay for the rolls as they were so bad and her response was "Well you ate two of them" by that logic we should have at minimum only paid for two of the rolls. I expressed displeasure with the discount or lack thereof and ask to speak with a manager. No manager was present at the time as she had to call someone on the phone and then she ended up not charging us for the rolls which I appreciated. When she returned to take payment for the rest of the meals she aggressively put the debit machine in front of us and walked away. We had got up to leave and I asked her what her name was and why responded by saying "Why" so maybe her name was Y or Why I :P I do not know. She was a middle aged woman and needs a refresher on how to serve guests and what it means to be in the hospitality industry key word "hospitality" I had such high hopes for this place as I work in the West Edmonton Mall and I was excited to hopefully make this a regular spot to go

My wife and I had the misfortune of visiting this restaurant January 4, 2023. As a couple we have been going to Vietnamese restaurants for over 30 years, myself for over 40 years. Our experience at this place was by far the worst we have every experienced for Vietnamese food. We ordered Pho, fresh salad rolls, and Vietnamese iced coffee. We asked for chili oil, the waiter said they didn't have any because they were too busy the week before (there's an Asian grocery store just above their restaurant). They brought us the bean sprouts and basil for the Pho, the basil was old, browned, dry and wilted with no lemon or limes. The Pho stock was disappointingly very weak with no depth of flavor. The salad rolls came and the rice paper that they wrapped the rolls in was dry, tough and chewy. The iced coffee came and the glass that the ice came in still had half the bar code sticker on it. We will never eat there again and have recommended our family and friends do the same. We paid for our over priced meal, told the manager of our experience and then left for good.

The service was really good, portions are big (for me at least) and the ood was really delicious.

We ordered salad rolls to start. We didn't receive them but instead got our mains. We all had vermicelli bowls with spring rolls. The spring rolls were way overcooked, were dry and gross. Our vermicelli bowls were tasteless with the nuoc cham being quite bland. Oddly our salad rolls arrived after our meal?!?. They were tough rubbery tasteless and dry. The sauce with them was overtly sweet. Rice Paper is way better and close to mall and has better prices and better service.

The restaurant hosts a full menu of the very best Vietnamese delicacies. I loved their spicy pork fried rice and red curry. Awesome ambience for a date or a family union. 100% recommended for any oriental enthusiast.

I always wanted to try this place. I am curious as they are always packed, and I wanted to try their pho. We finally went for lunch today! Yay!!! But NAY! Lol I guess I have a Co Do Hue standard when it comes to pho... So for me the pho is not the greatest. Although we love the atmosphere we are not planning to go back because the service wasn't that great.. Not going to leave about the service -- we came on a Monday so I guess it was a blue" Monday for people working there

I didn't want to try it at first because it wasn't that busy and not so great reviews but after a full day of swimming at the water park with the family, we really wanted pho. We gave it a shot because this other pho place we went to had 4 stars and the food was not that great in the Edmonton area. We came here two days in a row and everything was delicious and the service was great! This will be my go to place from now on for all Vietnamese food. We're new to the area and it's hard to find Vietnamese restaurants with great food. The appetizers from egg rolls to summer rolls, pho and rice plates with marinated meat and curry were all delicious!

Rather disappointing visit compared to other meals. Drastically reduced choice of gluten friendly fare for my wife, over cooked spring rolls and a combo pad Thai with only one shrimp in it. A shame as this has been a reliable option for us in the past. Perhaps a new chef or ownership, who knows? Will probably give them another chance before dropping them off the list.

Went there for lunch today, salad rolls had some kind of mystery meat in them. We didn’t even eat them because it looked like bologna inside of them and you could visibly see rotten bean sprouts in the rolls.I ordered a cup of coffee, if there was 2 tablespoons worth of coffee in the cup when it was finally done syphoning I’d be amazed.Coconut shrimp tasted like deepfrier, not like coconut shrimp.It was a very expensive meal that we didn’t even eat. I would not recommend this place at all.

The ambience of this restaurant is what drew me inside. It has a good assortment of pho and there are fresh fruit drinks. The large bowls are huge, so order a normal size unless you are extremely hungry. I highly recommend the fresh jackfruit drink. I tried #21 the spicy hue soup, the meat portions were massive.