New Brunswick Rentalsman

I see a lot of complaints about landlords. I am a property owner and provided an immaculate duplex to a tenant in Bathurst. She paid 2 months rent, skipped out in the 3rd month and left me with $2,300 in damages because of a broken pipe that left the place flooded. If I wouldn't have seen the water bill, God only knows how much more damage there would have been!I see that we have rights as owners to recoup repair costs. How do we do this? And more importantly, how do we warn others about TERRIBLE tenants that can cost owners thousands in damage in mere months?I don't see a website for the Rentalsman and when I call the number I see online it goes to a voicemail that has no more room for messages for Jennifer and Mike?I love investing in NB. However, there needs to be better support (even for landlords) for the process. Let's start with a functioning phone # and website. It is 2023 after all!

No enforcement on a compliance order, with a compliance date of July 30, 2022. The residential tenancies officer in my case hasn’t responded to me since September 1st, 2022 when I informed them again that Unique Property Management has still not completed the work in the order

After dealing with Crowley property in Saint john for a year of owning the building. I've been a tenant for 6 plus years now. His son ran into my car winter of 22, said if I put it threw insurance he would increase my rent. Well few months later we are being evicted a week after speaking either the rentals board who called a week into the eviction while I was at work. And never heard back. Now going to try again because he caused damage to my car again today while I was at work. But, I know already that nothing will be done. Waste of taxpayers money for sure

It’s great to see landlords have some rights here.

They never uphold their oath, they will take a week to call you for emergency situations and lie to you saying they called when they didn't. They have NO care for tenants and only here to protect the landlords. Pathetic! Get more caring workers.

Get ride of these leaches. they do nothing. landlords who have tenants who refuse to pay rents can not be evicted or removed. thousands of dollars lost an no possibility of collecting anything. I have bills to pay and no money. they are driving me towards bankruptcy. The amount spent on wages for these people at the Rentalsman's office is wasted.

I contacted them multiple times about my landlord trying to do illegal things while we were living there. They didn’t help AT ALL. Once I move out and complained that he never submitted my damage deposit to the tribunal and that he had deposited it into his own personal bank account for a year and a half they told me there was nothing they could do because I had already moved out. Landlords can get away with breaking every law in this province and the tenancies tribunal doesn’t do anything about it. They told me that if I was still living there they could mediate and help me. I contacted them multiple times a week while I was trying to get out of there and they ignored me each time. Save yourselves the trouble and never ask them for help

This particular organization is at best subpar in the way they handle issues levied by a tenant, or in this case, the family members of a deceased family member who rented a residence in the Province of New Brunswick. What a disgrace.

Disband this organization. They are only there to protect landlords. I have, never seen and organization like this ny entire life. Continue to ask me about same thing expire 7 day period so they close the file. Get rid of this organization and assign their budget to homeless people.

After we completed 40 hours of repairs and paid nearly $300 to repair damages that our landlord felt were our fault after their inspection (they weren't) we found out they had never registered our security deposit. We had them pay through an order of compliance, but they didn’t actually register the deposit until after we had moved out. The board themselves told us it was very unlikely they would register because we were outside of a 2 year statute of limitation for them to legally enforce and prosecute the landlord for failing to register and therefore, they did not actually have to register. Because we had paid for extensive repairs and then discovered we would never be reimbursed, and the tribunal advised us it would be unlikely we would ever see the money because of this statute, we left cleaning and furniture behind. We went to great lengths to prove this was not malicious and the junk and garbage was neat and ready to go, including a walk through video. It was simply because there was no deposit registered to reimburse us and we had already paid for extensive repairs out of pocket. We were perfect tenants, always paid rent, did maintenance and repairs out of pocket and were vacated so the landlords could sell, so I do not think it is unreasonable to leave them with this expense considering how much we were forced to incur in a short period of time with no chance of being reimbursed. They failed their obligation to register our deposit, so we failed our obligation to clean the house.Our landlord however, did end up paying. She waited until we moved out, registered the deposit, and claimed against it. In the end, the tribunal ruled completely in her favour saying cleaning costs $1000 and a junk removal bin $325, and our deposit was only $1200. Our quotes for deep cleaning, overestimating the size of the house averaged $400. Mostly the place simply needed a sweep and mop since one of their inspection jobs was washing all the walls in the house. We definitely should have received money back.So what the board is saying is that your deposit doesn’t cover any repairs you will do as a person with integrity. And also that you are seriously penalized for not cleaning even though you have been tricked into repairs while the landlord is rewarded for pocketing the deposit. Not to mention we had to defend ourselves and try to prove a number of outlandish lies. And still, the tribunal said things like gaps in the floorboards (despite us having a picture of them like that soon after we moved in) were our fault. This is very clearly a matter of improper installation and had nothing to do with us. So we were punished for not cleaning after being tricked into repairs for damages we didn't even cause and our landlord was rewarded for trickery. Had they registered our deposit we would have cleaned ourselves. There's no way it would have cost $1000 and every tenant knows they have never paid a grand in cleaning to move out. Ridiculous!My advice to tenants in this kind of dispute is do not do repairs, clean or get junk removal because you will be wasting your time and money. The tribunal wants landlords to pay deposits so they rule in their favour to encourage them. Even if we made the place spotless and invested what the tribunal is saying would have cost us an additional $1350 on top of the $300 and 40 hours of labour they still would have given the landlord our money and our former landlord would have no doubt claimed against us regardless. We were also vacated because the landlord wanted to sell the house so we had 29 days to pay for moving expenses as well. So being perfect tenants in New Brunswick is definitely not the way to go. I will be much better at playing the system next time like the landlords have done. The landlord’s dishonesty is rewarded and good people are messed around. I have completely lost faith in a fair and just system