Structube

I picked my office desk from the Granville location. I am so impressed by how helpful the staff have been with me. Especially with the gentleman who dissembled it & wrapped the parts with some much care and attention. He carried everything into the Uber for me. Thank you!!

I purchased the Soft Sectional from Richmond Structube and the cushions have flattened out to such a degree that when you sit on it you end up sitting on the plywood bottom. It does not fluff back up. When visiting the store, the couch was in perfect condition and the salesperson did not advise that the cushions flatten or that they do not fluff up when this occurs. I purchased this sectional and it is the main focus of the room and it is an eyesore as the cushions are completely flat in the middle and are extremely uncomfortable. Had I had this information prior to purchase I would have selected another sectional. I spoke to a representative at the Richmond store and she stated that they were aware of the problem due to many customer complaints but said that there was nothing they could do about it, it was a manufacture issue and do not offer any refund, replacement or recommendations to resolve the issue. I have attempted for many weeks to speak to a manager and after many emails with photos, and phone calls, have had no results whatsoever. I would not recommend purchasing anything from this company as THEY DO NOT STAND BEHIND THEIR PRODUCT.

NEVER BUY HERE!Worse policy ever. I ordered since August a dinning set and it was suppoused to be delivery irst week of November, now the delivery day has been pushed until February. This ruined my plans of hosting Christmas dinner.I called them to ask for some sort of store credit or some discountand and they denied it saying that there is nothing they can do,If I want my dinning set I just have to wait. Worse customer service ,it feels like they don't care about of their clients at all. I will never buy there again, is buy now and get it whenever they want !

Listen to the negative reviews. Be very aware that even if your items show as in stock". It will take MONTHS for it to arrive. My order was lost 3 times and each time they gave me an excuse. It ended up taking 4 months for my items to arrive even though it showed as in stock. Customer service reps never had a solution for me."

My mother ordered a dining set. On delivery date, which by the way they give a ridiculous 12 hour window, they contacted her about 2 or 3 hours in stating they weren't able to show up today and would reschedule. 1 week later they canceled her order stating it was her fault for not reaching out to reschedule. What the actual garbage service is that? They canceled her order, and expected her to reschedule and never even gave her a courtesy call and just straight canceled?

Great furnitures at affordable prices! It's a more stylish and trendy yet similar price mark as IKEA. Staffs are very friendly and helpful. This is my go to place for furniture. However, like other pricy furniture shops, they don't keep much items in stock. So expect to wait 3-4 weeks or more for an item.

I went in to check the availability of some parsons chairs that I had my eye on. I should have done this sooner, but my old chairs were still usable. How disappointing they discontinued my chairs! It's time to find a replacement or maybe a cover. If there is something that you like and want, you better get it before it is discontinued!

DO NOT order online! Items are vaguely advertised and they offer no proper solution or apology towards issues and customer dissatisfaction. You will get tossed around through email communication for weeks with no resolution for a faulty product.Physical stores will not help with the online purchases.We purchased the Ravel bed in a queen size. There was a large gap between the mattress and the bed frame (frame is bigger than a standard queen bed) and the wood slats sit too high so the mattress floats on top of it. Queen mattress was purchased from Sleep country. The bed is faulty and a major hazard. I have never encountered such problems with a bed before.

They have some really nice furniture. I believe that they are mostly targeting young professionals who just start out. We definitely left out with a few pieces. The only downside is that a lot of their furniture is on back order so it is hard to always get what you like right away.

If you ever are planning on ordering stuff online to be delivered don’t bother at all. The delivery will not arrive at the allocated date and time and will make you wait hours on end. On top of all of it they have horrible customer service where you can get no answers and will not bother taking in your complaints. They just ask to email them and forget about it. Absolutely zero accountability. If I could rate it 0/5 I would.