The Bike Shop Central

Great shop, I wouldn’t go anywhere else. I’ve had great experiences with the service team and staff. The last time I was in I asked the staff for help with buying new bike shorts as I ride long distances and kept getting a sore bum. She recommended I try a new saddle with a 30 day guarantee and it has completely solved my issues! They look pretty similar to me but it’s made a huge difference. Thanks again!

They were amazing in the whole process... helping me out with different way of financing programs. I got my first full suspension bike here, and I'll get my second and third one with them as well. Before to deliver my bike, they taught me everything about suspension, maintenance among others tips. In addition I got lifetime adjustments for my bike ;-)

Super helpful and super quick! And everyone seems very nice...but not in that cheesy forced retail-niceness (I should know, I managed retail stores for 17+ years haha). Ash fixed both of our bikes quickly and efficiently, and while he was focused on his work, he was always nice and answered (patiently) my (silly) questions. While I was waiting for my bike to get fixed/maintained, another gentleman asked if there was anything he could help me with. He wasn't pushy (in fact he was on his way with a big box taking care of other things) but he answered all my questions about handles, new bike options, recommended a fitting" of my bike with the physiotherapist (which is covered by benefits! Who knew?! He did!) - all he while never making me feel bad or self-conscious that I had an older bike. I really appreciated that!"

Great experience - go here, you won’t regret it! I am new to road biking and didn’t really know where to start. Steve, Amy, and the team set me up with not only a new bike and all the necessities, but also fabulous advice and knowledge. My husband bought a bike here as well in the past and we’ve both been impressed by the professionalism and high quality service we received. Thanks Steve & Amy! You guys are the best :)

Connor at the Bike Shop provided excellent help when my wife and I were shopping for e-bikes. He was easy-going and matter-of-fact. He knew all about the products and provided clear answers for our questions. In the end we bought two e-bikes and a bunch of accessories. Connor made sure we got all available sale prices and discounts. Also, he did the final adjustments for fit and comfort. Overall it was an excellent shopping experience!

I just want to say this is a fantastic bike shop. I've had multiple services done on my seven year old Shwinn bike and the team took their time to sort out the issues and make it run smoothly. I sincerely appreciate the time and expertise they bring to the table. Thank you so much!! Definitely will come back here and I recommend their service!

I recently purchased a Specialized Turbo Levo comp online through the Bike Shop. I was a little apprehensive about buying a bike that retails for over $8k sight unseen online, but I'm here to report that I'm glad I did, and it's thanks to the exceptional customer service I got from Alison Choi who handles their e-commerce.There were a few hiccups during the process that were not necessarily the fault of the Bike Shop, but when things went wrong they went above and beyond my expectations to make things right. I honestly don't think I've had a better customer service response purchasing anything else, ever.Ultimately I'm glad I took a chance and bought the bike here as an out of town customer, and wouldn't hesitate to recommend that anyone else looking to buy online do the same. These people will take care of you!

The best store I've ever seen.First of all, they have enormous assortment of bikes and accessories. Each model has several sizes so you can find appropriate for you.The second thing is the personal. They are super friendly and helpful. If you don't know what exactly you wan't - try to ask or wait a little bit and they will ask you.Last but not least, is a repairing team. They can install whatever you need and fix something if broken.Definitely I will visit again as soon, as I need something for the bike.

I just had an employee named Ash change the cassette on my bike. Approach, speed, professionalism deserve above 5 stars. Thank you so much!!!This is not my first visit to the Bike Shop, before that I bought a Smith helmet which I am very happy with!Will be back here 100% again for more purchases and primarily for service.

Great customer service! Tara assisted me with purchasing a bike, helped me with all my requirements. Gave me pros and cons for multiple options in my budget. Tech team stayed late to put bike together and fixed faulty factory parts, rather than just letting it go out. Highly recommend for both sales and technical support/repairs.