LightForm Toronto

Super impressed by their customer service. Kait is very helpful. We had some supplier issues with our special orders and she did everything she could to find a resolution

Be very careful purchasing here. We specifically informed sales personnel we had 9' ceilings and needed to be able to walk under any suspended fittings. We bought 2 beautiful Mooi heracleums having been assured we could hang them at a height to suit us. 8 months later 1 fitting stops working correctly. Emails back and forth for 4 months and Light Form simply washes their hands of it. Easier to blame a fully licensed electrician. We even suggested a suitable (cheaper) replacement but nothing. So much for customer service. We are very disappointed.

Complete nightmare. PLEASE NEVER BUY ON THIS WEBSITE. I bought a 3000$ lamp. Once I received it, I kelt the plastic wrap around it to make sure it perfect once installed. I slowly installed the suspension and once everything is installed, I removed the packaging to see that the lamp is scratch all around (and it’s massive) and there were at least 20 dirty spots on it. Cleary it was a used product. The website told me that since it was installed they won’t do anything for me. So basically what they say to people is don’t take precaution for installation and unwrap everything. POOr service.

I’ve taken a few attempts to write this review. I don’t want to appear as just another disgruntled customer. I want Light Form to read this review and think about this feedback.The issue I have with Light Form is their indifference to their customers, their lack of empathy, their failure at basic customer experience, and their lack of respect.To future customers of Light Form, read the terms of conditions before your make a purchase. All sales are final. Even if the product arrives broken. Tough! When companies prioritize a policy above the needs of customers, it shows. The golden rule of treating others the way you want to be treated, should trump any protocol. That’s not the case with Light Form.To cut a very long, painfully frustrating story short, I bought a Gubi Multi Lite Floor Lamp. The first one arrived broken. Light Form wouldn’t refund me even though a replacement would take 8 weeks. Their response was I should have read the terms and conditions – all sales are final. As we were not willing to wait 8 weeks, and with our hands tied, we accepted their offer of a different color replacement. When the second lamp arrived, almost 3 weeks later, it too was broken. Again, I had to wait for them to resolve the issue with FedEx and by this time, a refund was offered because there was no guarantee that the third would arrived undamaged.Doing business with Light Form is a circus. Every step through my customer journey was not just flawed but there were faults everywhere. It’s not Light Form’s fault that the lamp arrived broken the first time or the second time. But, it is their responsibility to ensure that, as their customer, I was satisfied with the action they were taking to remedy the situation. But they didn’t care. And that’s Light Form’s biggest failing is that they don’t care.It always surprises me in an age where delighting your customer is paramount to success that some companies can fail so badly. My advice, take your business elsewhere. I’ve told all my friends. I hope they’ve told their friends. I’m writing reviews. I feel strongly about this. Take your business elsewhere

Beautiful selection of designer lighting and fabulous showroom. Dory is a great sales rep, who is knowledgeable on all products and is quick to provide pricing + information. Definitely a go-to for lighting for projects of all sizes + budgets.

Very cool lights

Good selection. Poor after sales support. If your product has an issue, you'll need to contact the supplier.

Update: Since posting this review, the president of the company personally reached out. He was extremely apologetic and was able to resolve the issue immediately.I ordered a Blu Dot lamp from LightForm that arrived in August. The lamp itself is beautiful, but the customer service (or lack thereof) I have received is abominable. I was mistakenly billed by FedEx for import fees, and was reassured on August 24 by Jackson Sawatzky that I should not pay this and it will be rebilled to us and will take care of it asap." I followed up three times since August but continued to receive payment notices from FedEx that the bill was not paid. Today I received a demand for payment from a debt collection agency

One of Toronto's finest stores for lighting fixtures.If you're looking for something special that is going to stand out in your home, you're going to love LightForm.However...if you're expecting to pay Home Depot prices to light your home, LightForm isn't the place for you. Designer light fixtures don't come cheapAttentive and knowledgeable service. Helpful for both design professionals and the average" shopper.Even if you don't end up buying anything here due to the higher price points

I had purchased a Mantis lamp from LightForm. It arrived quickly and well packed. Unfortunately it was missing two mounting pieces. I contacted customer service and worked with Jackson, who was incredibly helpful. He immediately contacted the U.S. company to ship the parts, . Unfortunately, the U.S. company ignored me. When I contacted Jackson again, he responded promptly and had the parts sent from France. They arrived within 7 days! AMAZING. I will absolutely recommend them and will be purchasing from them again. Thanks LightForm and thanks Jackson