Otis Elevator Company

Wow. These guys are brutal at their job. Incredibly poor service and if you don’t follow up 100s of times, they will ignore you. It’s a joke really. It’s a constant struggle dealing with this company and the fact they are unaware of their products and how to improve the issues, makes them absolutely useless. I would never use Otis for anything if I had a choice. Hard pass

Excellent Service excellent people

BUYER BEWARELess than two (2) years ago we had an Otis GEN2 elevator installed in our brand new facility. Although the concept looks good in the brochure, without a good installation, you will end up with an extremely high maintenance product. Not only does the elevator require clean installation, it also requires skilled technicians, both of which Otis Canada in Alberta is unable to provide. Since our elevator has been in service, we have had one entrapment (The tech showed up after 4:30pm, reset the governor, no parts were used and the technician couldn't tell me why the governor tripped. We received an invoice for $1,016.36) and multiple occasions where the elevator went rogue, taking its passengers to the basement (Otis was never able to figure out why), only to clear itself and work fine for several weeks before doing it again.The last time I allowed Otis into our facility was when the elevator shut down and took the car to the top floor and opened its doors. Since there is a limit to characters with Google Maps, let me just say it was another costly gong show! $2,117.42. Keep in mind that this elevator had only been in service for 14 months at this point. It was clear to us that the Otis technicians being sent to our facility were extremely inexperienced and were only proficient in filling out a time sheet, leaving us no other option but to seek out another elevator company to fulfill our maintenance needs.Our new elevator maintenance contractor (another worldwide elevator contractor) started maintaining our elevator and has actually cleaned up a serious quality control issue with the wiring inside the control panel, which resembles the messy of rats nest. (see attached photo) Some refer to this level of poor wire management as a hack job". After 4 hours of rewiring the panel

Terrible service at our condo building. Otis was here all of last week supposedly repairing our elevator. As of yesterday the elevator is behaving as dangerously as it did before the repairs. Shame on Otis

no one answer the phone.. ridiculous, how do they do business....

Terrible service at our apartment building. We have two elevators and neither are currently working. The building is only 3 years old!I'd give them no stars but you can't proceed without giving them at least one, but they aren't even worth that!

Great team here.