Westbram Family Physicians

Always busy. You have to wait at least half hour on the phone, just to talk to the receptionist. Nowadays only phone appointments due to pandemic. Sometimes you can go and see the doctor in person if necessary.Only best Doctor is Dr. Peter E Dobson. He is caring and listen to the patients. Also tried his best to get everyone healthy. He's not taking any new patients.Other doctors are good but not like him.

This place is awful.. they have taken in more patients than they can handle. My doctor is Dr. Sandhu.. if I ask for an appointment today, I end up getting it for 3 weeks after.. 3 WEEKS AFTER?!?!My broken bone was almost healed before I even talked to the doctor! (Seriously ridiculous service)The receptionists are very rude!!!! They don’t have patience..Covid is gone, NO CLINIC still requires masks… BUT this clinic expects patients to wear masks, which is okay!!! But also, they don’t give masks, they expect us to buy from over charging pharmacy in front of them..I am seriously looking to change my doctor now.

This place is awful. Even after I book appointment and confirmed timing, it still took 1.5 hours to see the doctor . Even walking don’t take that long

I don't know who they hire, but the lady at the front is not helpful and is rude. I told her multiple times that I have a doctor there and did nothing to help me, only repeat that they're not doing walk ins.I tried to call their location to book an appointment however when I call it says they're not taking calls. So how do I make an appointment if theyre not taking calls??How you a doctors office but you're scheduling physicals over the phone and telling me to go to the emerg. if I injury my foot?? Make it make sense.And people want to know why hospitals are filled to capacity.

Absolutely disappointing. Besides Dr. Dobson being an amazing doctor to my little one, service and the other drs are absolutely HORRIBLE. No one goes that extra mile to insure patients are looked after. If it wasn’t for Dr. Dobson, I definitely would not be going to Westbram.

Absolutely unprofessional behaviour. My in-laws have been patients at this clinic their entire lives. Now in their 70s. Their doctor recently retired and shortly after passed away. The clinic made no attempt to contact his patients to let them know of his retirement, or who, if anyone would be taking his patients. Upon learning this information a few days ago, my family member has been attempting to straighten everything out so that prescriptions can be filled. The doctors and clinic are giving us the run around, refusing to order prescriptions, and generally ignoring the pleas of a senior citizen who has been a patient of the clinic longer than most of its staff has been alive.It’s disgraceful. You all should be ashamed for treating patients like second class citizens.

Love my doctor. Hate the clinic. They never have a walk in doctor available and tell you to plan ahead. My husband requires life saving medication and they never have appointments to fill his prescription for weeks. If you have weeks to wait there great. Something comes up avoid here. Planning on changing doctors.

Dr Dobson is in my opinion the most compassionate, caring doctor around.Always going above and beyond for his patient. It is well worth the wait to see any doctor in this practice as you will always feel a little better leaving your appointment.Dr Dobson has been my doctor well before my 6 healthy deliveries and has helped me through life's up's and down's by keeping my family mentally and physically healthy.A++

Called at 5PM. First its a long message. Then Receptionist is always busy answering other calls and you are put on hold but then they hang up on you. Four times. Highest form of rudeness. Once you get the receptionist, the call is so muffled, when you tell her, she hangs up on you. Next level of rudeness! Why do you employ this kind of people?

I am disappointed to give this clinic a 1-star because I truly would give 5/5 for my family doctor. However , there is always this one Indian receptionist who’s has medium black hair who is constantly just rude to my family and I whenever we tell her that we need to book an appointment. She is so hesitant in booking us an appointment even after we got the all clear from our doctor to either call the clinic for an appointment or they will call us. Everytime that we call that receptionist always insults us and makes us feel stupid with her very rude tone in her voice. However, there is this one receptionist who wears a hijabi and is dark-skin she is very friendly, very nice and knows how to treat the patients.