Kelowna Okanagan Lake Hostel

It is very outdated, bad smelling, loud, dirty and moldy place. Unreasonably overpriced. A night in this very uncomfortable place with terrible conditions was $197! Horrible place. Next day we found a really nice B&B by the lake with excellent conditions and really luxury for much less.

I don't think it's very necessary to pay through credit card if your staying at a hostel. I'm skeptical about it, I understand if staying at a 4 or 5 star hotel than that's different. But I totally recommend not using a credit card at a BNB or hostel. Agree??

I booked this room as a last resort when nothing else was available. It is important to know what you are getting yourself into.This is a very old building. The operator is an eccentric and really funny lady who was very pleasant to us, contrary to the reviews I have read. While I find it very important to support small independent businesses, it is also important to know a few details about the facility.1) The building is extremely old. I am VERY concerned about the safety of the building as it is in poor repair. The basement where my room was located had very small windows, not in line with fire codes.2) The photos of the rooms on various booking sites do not accurately depict the space.3) The people that stay at this location really contribute to the situation by not respecting the property- there is damage caused by inconsiderate guests.4) Linens are very old and stained. The operator was kind enough to replace some urine and blood stained sheets in our room, claiming it was from a rusted out wash machine. I understand things are expensive, but proper laundering facilities are required when you operate a hostel or hotel.5) The washroom facilities are (I hate to say it) absolutely disgusting. The showers are exceptionally small and water spills all over the main washroom area. As a result, guests are expected to mop up after themselves. Toilet areas have old doors with gaps, rust is to be seen everywhere. The urinal faces the kitchen and the door is left open. There is no privacy here.The location of this hostel is great as it is very close to amenities.Overall, I think if you know what you are booking, it is fine. As a person who has never stayed in a hostel though , I found it pretty bad. I wanted so desperately to praise the operators for their facility as the Lady that runs it is lovely, however, the place needs a lot of work.My travel buddy worked in various hostels in Europe and referred to the condition of this place as a budget prison cell".Again

Stayed here for 2 nights and only read the reviews on arrival, the reviews scared us but it's not as bad as other people are making out. You get what you pay for, the rooms, the washroom and the kitchen were all clean. The only thing that wasn't clean were the duvet covers, an extra sheet to put between you and the duvet would have been nice (we didn't use the duvet) It is a great location, if you're young and looking for go out and drink for the night it's perfect for the price. The owner is definitely a character, and staying here is an experience.

Would you like to see the video of how your worker treated my daughter? Because it borders on abusive. She actually slammed the door open into the room as she was screaming at my daughter. It would help greatly if she would slow down when she speaks so as to be undstood, instead of raising her voice and talking over everyone. I don't understand how an owner can let this kind of behavior go on continually.Absent owners should not rely on workers who lie to protect themselves. Your many, many horrible reviews should be evidence enough that this woman is unfit for her job. She screamed at me on the phone and continually interrupted while I was trying to speak. Your horrible reviews go back years which shows your unwillingness to improve your customer service.Why are you even in this business? It's truly disgraceful that you think it's ok to treat paying customers this way.

Just stayed there for a few days and reading the reviews prior to, scared us a little. The place could use some work but the owner was quite lovely towards us and there was some paint work getting done to the house which shows the owner somewhat cares about her building! The location is great and parking was somewhat easy especially the weekend parking. Overall price is expensive for what it is but that’s Kelowna for ya! Hostels are hostels and I think this place deserves a little bit more than what it has. :) Thank you for the pleasant stay!

This isn't a five star hotel but it deserves a five star review. I came to Kelowna to explore the city, hit up some wineries and enjoy the outdoors, why would I spend my money on a hotel room when I don't plan to hang out in?!The woman who runs the place is firm, friendly and fair. My room was small, clean and secure. I didn't stay long enough to make use of the kitchen but it had everything I would need if I did. The shared spaces are simple, like an older house, but well maintained. I visited for the May Long weekend so it was still a little cold to hang out outside but the backyard patio space would be lovely on a warmer day.You're right downtown AND next to a grocery store... What more could you ask for?!This place is great.

My boyfriend’s parents accidentally booked two nights here in July, for a room too small for three people (parents plus one family member). When we realized there was no AC in the booked room, we were concerned. Heat wave + elderly + crowding + heart problems = huge red flag and danger for them. I did not want his family getting a heat stroke during our wine tasting trip. After looking further into the hostel (maybe it wasn’t as bad as it seems, we were thinking, or we can work something safer out), everything we read and the pictures saw were not building confidence in safety not only for heat but for cleanliness and pandemic safety, nor was the phone conversation assuring. The person who answered the phone was not understanding and was exceedingly rude. She cut me off mid sentence and snapped “you listen”, though she was not giving the same courtesy. After a total of two hours on the phone over two days, we made a verbal agreement that, if someone else booked that room, she would refund us. If it was booked one night out of the two, she would only charge 150 instead of 300. On the first night, I called. She confirmed that the room had been booked, and that she would only charge one night.In the end, she charged both nights. We tried to contact and hold her to our verbal agreement. When we called her she claimed the agreement was that we would only be refunded if both nights were booked, which was not what I agreed to with her. I was unable to make the call myself due to schedule issues, so my boyfriend pursued the matter on my behalf and she made it clear she didn't want to help" us anymore.With no real cancellation policy (which should be a must have to accommodate last minute cancellations for various reasons including the pandemic)

Honestly the place itself may be great I'm a local so I have never stayed here . It's the neighboring building that may have negative impact on ur stay . That building is probably the most known building in Kelowna for police attendance. For the most part the occupants are not bad or unfriendly folks it's just people who are trying to blur something that troubles them and it's the pharmacy to obtain the necessary assistance.