Second Cup Café

Great coffee! But music is often very loud. Can be difficult to have a conversation or get some work done, which is what coffee shops are mostly used for. If it was a bit of a quieter atmosphere, it would be perfect.

That good location for a cup of coffee is here.Very nice staff in this location as in others.There is no drive thru here just so you know. There is enough space for a sit in dining experience.Remember to get your second cup rewards card as you get addicted to this.It is located by the Horuntario/Eglinton intersection within a mall where you can get grocery, and RBC branch, GoodLife gym etc.

I went with my friends and the staff were so nice, the summer drinks and cakes were perfect and I really like the new renovation. It’s my fav second cup now. My go to is the matcha lavender cold foam latte with cake.

The most unprofessional group of people I have met. They are 30+ and arguing over the phone on the subject of hospitality. Perhaps don’t work a job in customer service. Mind you the racist remarks too while being you guessed it minorities as well. Not only not ordering from this location ever again will also be sharing with my colleagues.

The coffee is decent, but the service is not. Very slow in comparison to Starbucks. In fact they have gotten more expensive, and their rewards are quite expensive to get.I don't really like the attitude presented by the place. Feels too laid back, like they are taking us for granted. There was that altercation where a woman came in screaming, and I heard that all the manager did was laugh. The woman went around insulting the customers, and started recording everyone. There was no serious measure to ban her right away. The next day, when I arrived, the woman was still there. I asked the employees about this, and they were informed by the higher ups that on the next altercation, only then they'll ban her.So they expect us as the customers to have to deal with a noisy and disruptive customer? That customer already did enough on her last incident. Even if that person has issues, no one coming into a coffee shop plans to deal with such childish and disruptive behaviour.Another thing that kind of aggravated me is that they did change the rewards system to be more expensive. At least they have an option now to redeem the points for a small coffee. But when I was trying to do that, they told me I couldn't until a certain day comes for when the reward change would take into effect. I just don't like the way of approaching things. So they expect us to just wait until then to then start redeeming our points? Or that we should just be saving up the points now?At least if we look at Starbucks, they have very friendly employees, they are cheaper, and they in fact give out free samples. They are doing what they can to keep to retain their customer base. Second Cup is not actively doing that from what I see. They are too dismissive of their customers.I hope they can learn from this. For now, I can give them credit for the quality of their coffees and beverages, and the convenience of the place itself.

Clean, peaceful, friendly environment.Loved the customer service. I've had an experience 4 different baristas so far, and neither of them were rude or misbehaving. Excellent in terms of politeness and accomodation. Drop by if you want your day to go well.

Lovely coffee/dessert shop. Looks way better after renovations.

There are lots of tables and the service is quick. The coffee and most of the food dishes I have tried were good. I especially like the cheese melt when paired with a brewed coffee. The pastries are fine but a bit on the sweeter side for me.There are not enough power plugs but it is possible to find a seat near the sockets during off peak times. The staff could be a bit more attentive.

Great Service and its good to see the Classic way to make coffee. Most places now you will see machine making the coffee. It's pretty much just having a vending machine behind a counter. Then you pay premium and they dispense it. I really like to see and wait as the milk gets steamed and espresso brewed the old way.The place is really cozy and the sitting is not as much but perfect place to hang for a cup of coffee.

I stopped by around 7pm only to be told they turned off their over and couldn't heat up any food -- my croissant was subsequently cold and stale. Also, the cashier alerted the entire cafe that they close at 7:45 p.m. when their hours of operations state they are open till 8p.m.. I think the barista was just lazy, and wanted to leave right at 8. Or maybe management doesn't pay their employees to stay past 8pm to clean and close. Such a terrible customer experience. I wasted my time and money. I should have gone to Starbucks across the road.