Think Ink, Design & Print Ltd.

Thanks to Candace for the Amazing Opening Soon Posters. Stay tuned to an empty storefront near you! Can't wait to see all our menu's, take out menus and business cards!

We needed 5-copies, double-sided, printed from a USB. Called ahead to inquiry if we can use our own paper for the print job. The person, who answered the phone, said she would need to see the type of paper we want to use. Fair comment. Drove to the store. The person approved the paper we wanted to use. Attached is the quality we received.Additionally, we were informed the print cost is .55 cents per page plus a $2 fee to open the USB. With all the printing we do, we've never heard charging a fee to open a USB. Initially we were informed the cost is $13. We questioned the cost because how the service fees were presented, the final cost did not reflect what we understood. After the person reviewed the service fees again, the cost came to $9. Still didn't make sense until the person said it was .55 cents per side per page. This was not how it was presented initially.We also sensed some sarcasm in the person's voice. Sadly, overall not a great customer experience.Our review is less about the cost and more about the poor quality we received. The fact that we weren't informed about the paper wrinkles and the manner in which the person chose to interact with us.Dear Owner: Based on your response below, you have us confused with someone else. We did not discuss any price or quality of paper over the phone. In fact, we called your store at 11:13 a.m. this morning. The entire call lasted 37 seconds. The payment for services rendered indicates 11:34 a.m. Please see below.As for the rest of your explanation...it does not reflect our experience of this morning.You state you are very busy - congrats - it's a good position to be in considering the pandemic. That said, is it possible you may have us confused with another client?Our area of specialisation is, we are catalysts for providing business counsel to private and public business sectors to transform what they do by first shifting how they think. Here's some pro bono counsel. Rather than 'respond and defend your position' may I suggest you ask yourself - how might we think, another way, about this situation and learn from it??Just so you know, our intention here was to be helpful. I'm sorry you didn't take it as it was intended. Not everyone who posts reviews operates from a position of mistrust and untruths. In fact, we were willing to give your company another opportunity.

All of my Printing needs in one place and faster than Vista Print any day of the week. Candace, really takes care of my business stationary needs. She is extremely creative and resourceful in her design ideas. If your looking for Printing quality that you can depend on here in the Niagara, call ThinkInk Design & Print

Fair prices, knowledgeable owner who is always willing to help. I have ordered unique printed tags on more then one occasion. It was always delivered as promised. I have no hesitation recommending doing business with this company, In fact I recommend it .I will be doing business with them again in the future.

If I could have given 0 stars I would have. Ink cartridges worth over $400 were ordered over a month ago and still not received. What's worse - when we called about it, the owner yelled and called us unreasonable. I was told that unfortunately for us we would have to wait indefinitely. Probably the worst customer service I've received.

The owner is super friendly, and even if she doesn't have what you need she always does her best to figure out how to get it done. I've never walked away dissatisfied.

Candace has design multiple logo renditions, menus, flyers, posters and more for me over the years. The quality and service is always 100%.

This morning got my travel documents for a upcoming trip. Long story short, my printer would not print the black print even though the ink cartridge is showing full. Called Think Ink hoping I could bring it in on a stick and print. Candace was so helpful and suggested that I email her instead which I did. She printed them off and they were picked up later in the day. So instead of spending the day trying to figure out why my printer failed me I am packing. Thank you so very much. I will definately keep you in mind for all my printing needs in the future.

Candace was great to work with. She designed a banner for us. She made sure we liked it- she sent the proof for us to approve. She listened to what we wanted and she did a great job. She was right on for deadlines. The banner was good quality, and the prices were very fair. I would highly recommend Candace and Think Ink, Design & Print Ltd.

Top quality Design & Print services, competitively priced, and fantastic customer service. Trust all your printing needs to these local professionals. They have handled all my business and personal printing for years.