Waterloo Nissan

At Waterloo Nissan my wife & I were met with great customer service & polite sales consultants. Specially, want to mention Mr. Baldeep Khurana (BK) who helped us through the entire process of selecting our car to its timely delivery. Throughout the process BK was very humble,easy to reach & was very prompt in response to some of our after purchase queries as well.Overall, a great experience & highly recommended :)

I dealt with Steve McDonald, he was very professional and extremely help. Most importantly he was not pushy as some sales people tend to be. I purchased a Sentra with Steve's help. I've had my car for a week and could not be happier. I highly recommend Nissan for their quality of product, salesmanship, and quality of service. I will be back for sure.

I recently visited a car dealership and was blown away by the exceptional customer service provided by the staff, shoutout to Far!The dealership was clean and well-organized, making it easy for me to browse through their inventory. Far was knowledgeable and took the time to listen to my needs, he was patient with all my questions and went above and beyond to ensure that I was satisfied. I appreciated the honesty and transparency.highly recommend Far and Waterloo Nissan to anyone in the market for a new or used vehicle. Their excellent customer service truly set them apart from the rest.

Very amazing staff and management! We’re able to help me find the perfect car for my family! I’m so grateful for the opportunity and nice vehicle I’m still learning about the car but been amazing so far !!!

Recently purchased my new 2023 Sentra from Waterloo Nissan and with Far & Susan’s help, it was an easy, worry free experience! Far & Susan were without a doubt 2 of the most easy going, friendly sales/finance agents I have ever dealt with at a dealership. I knew what I was looking for when I walked in the door and Far was instrumental in making the process easy & saw to it that I walked away happy with my new automobile. Very pleased with both my purchase and the quality of salesperson & financing agent I was dealing with. Anybody thinking of visiting Waterloo Nissan- ask for Far!

Ed made it very easy to get into our new Rogue. He took the time to discuss and show us all SUV that fit our needs. He was very helpful. Maheema made the financing very easy and quick. Overall was a great experience.

Update: Original 1 star, changed to 5. Sheila the service manager reached out to me this morning to address the contents of my review below, she took the time to listen to me and really empathized with my situation and the events that happened, she also apologized sincerely for what happened. Sheila did everything to make it right, she even arranged for someone to pick up my car so I didn’t have to leave work, the techs whom she sent were incredibly friendly and gathered all the information that they needed to diagnose the issues with my car. Way to go Sheila and service team! I will definitely be back and this has restored my faith in Nissan.Service Centre:I made an appointment last Saturday to have a couple of issues with my car diagnosed (check engine light & a noise). The appointment was made for today (May 26, 2023) at 1:00PM. I arrived at 9:00AM due to that being the only time I could get a ride to work, and asked if it was okay if I checked in early and if it was okay to leave my car with them, the gentleman at the service desk agreed and took my information and my keys. I know that they are busy, so I was not expecting my car to be looked at until at least the time of my scheduled appointment.The gentleman at the service desk advised me that they would look at the car today and call me when they had done their diagnostics or if they needed to keep my car for longer to run more tests. I was fine with this as long as the car was looked at and there was some form of communication in regards to whether or not they needed more time or if there was a fix that could be implemented.By 5:15PM (they close at 6:00PM) I had not received a call, so I called the service department, waited on hold and asked if there was any updates regarding my car, I was told:“No we didn’t have a chance to pull it in, it was a crazy day”And“We’ll try to get it in tomorrow”Mind you, I explained that I need this vehicle to get to and from work as well as other obligations and I was told:“We’ll try to get it in tomorrow and if not we’ll let you know Monday”Obviously this experience was immensely frustrating, I need this vehicle and trusted that what I was told by the staff would be true. I can understand having a busy day and that they are trying their best, but there was NO communication at any point throughout the day other than the initial intake, and then to be shrugged off without a second thought is ridiculous.I made an appointment, confirmed the appointment, and was on time (in fact early) for the appointment and Waterloo Nissan did not deliver.

Waterloo Nissan is a great dealership with a great selection of new and used vehicles. The staff is very friendly and easy to work with. I had a chance to discuss my situation with Far; he was very detailed and knowledgeable. I was happy with the whole approach. If you are looking for a vehicle, ask him for help, he will go over and beyond to ensure you are happy.

My experience at Waterloo Nissan was very positive. It was my first time trading in a vehicle to begin a lease on a new one. Farkhad Kamalov made this process very easy and stress free. Farkhad was extremely approachable and helpful. Signing the Lease Agreement, Service Contract and other coverage documentation was facilitated by Susan Conran in an efficient and pleasant manner. All in all this was a very positive experience for me at Waterloo Nissan.

It's an amazing experience to purchase my new Rogue in Waterloo Nissan. I am lucky enough to meet a sales consultant as Steve. This is my first car in Canada and I am new here which means I do not familiar with the purchase process here. Steve make everything done for me, that the whole process is smooth and high efficient. I strongly recommend you to choose Waterloo Nissan which can supply perfect cars and adequate choice and I also strongly recommend Steve to you who is so patient and toughtful.