Dynamite

I went with my sister to return the jean that she bought and they said it can’t be refunded but only exchanged just because It had no tag on it even though I had the receipt and if that wasn’t bad enough, the black and plump girl came from back and she was pretty rude and unprofessional. Worst experience

Love this store!Used to come in a lot to buy stuff. They’re clothes are very comfortable. Sensible and you can go from casual to professional easily.This story stopped stocking up or something because they don’t have a lot of stuff anymore. Oh and the store is smaller than others.

This review doesn’t have anything to do with the quality of clothes from Dynamite, but everything to do with the quality of service at the Bramalea location. I was in the store for over 30 minutes - looked around, tried on a few different outfits, etc. and NOT ONCE was I greeted or spoken to by a staff member. I looked for all sizing on my own and I had to let myself into the change rooms on my own (there was nobody at the entrance and I was not asked if I needed a fitting room after standing by them for 3-4 minutes). I needed help with a few other sizes, but no staff was around to help with this. I was so discouraged by the lack of care and attention from the Dynamite team that I decided to leave instead of buying the things I actually liked in the fitting room. When I was leaving, I walked passed the cash to see 3 or 4 staff members chatting and none of them even took a second to say goodbye on my way out. Horrible service here.. I would recommend going to any other location.

Great experience ! I was buying a jacket that was cheaper online and store rep explained patiently why I can’t get the price & helped me use another offer that was available on my account

The staff did not welcome us, did not even make eye contact while I stood near the change room to try something on - after waiting for about 5 mins with no one coming to help I just left. Definitely not the kind of customer service I receive at Dynamite usually so I was quite surprised.

PLEASE SHARE THIS MESSAGE:Today I visited the Suzyshier at Bramlea City Centre in hope to find a nice outfit for an upcoming interview. Upon entry, I notified one of the employees about my interest in purchasing several outfits for the purpose of working in an office environment. The employee assisted in finding a pair of Grey dress pants. She became very busy with our customers and as a result I inquired if there was any other staff members who could help me. The Team Lead, Alexia, offerred to assist. I expressed to her the importance of finding a selection of clothing as I had been transitioning into different careers. She asked me to try on what I had selected on my own, and assured me she would find a selection to suggest. After, bringing me the first set, she explained that I could only try on 5 items at a time. I had one pair of pants and 4 pairs of shirts. When I went to switch the first two sets of clothing I tried out for the new set, it was hard for me to locate an associate. The remaining clothing was being kept at the cash registers. I was forced to change back into my own clothing. From the set I tried on I was interested in purchasing two shirts. I walked out of the changeroom to get the Team Leads assistance and when she saw me she walked right by me into the store room. Irritated I notified her I was not interested in the items any longer. She turned to me and said there right on the counter" I replied with "I thought you were suppose to exchange the clothing with me as it is 5 items at a time?" She shrugged it off an continued to pace back and forth around the back of the store. When she came back towards me

The employees stand around talking to each-other and didn’t help us at all. No hi nothing. So rude. Get more welcoming employees.

I received a pair of pants yesterday which I bought two days ago, it was a disaster to say the least. The purchaser must have been worn this a million times before returning this item to the store for repurchasing. The first thing I noticed once taken from the bag, not steamed and the colour was washed out ( very pale green). Upon looking further all areas on the garment had excessive bubbles, concentrated heavily between the leg area. This item was returned to the Bramalea City Centre location for return. Thanks to Dynamite for selling me garbage

Like other reviewers, I agree the staff is this store needs some coaching tbh. There were 3 cash ladies at front desk when I went yesterday to return my dresses. they were so busy talking and I didn’t fell welcome at all. As there were no customers I could see, I went straight to the cash desk where they were standing, they awkwardly looked at me like I interrupted their chit chat. They stared at me, didn’t really ask or were interested to know if I need any help with something and I felt so uncomfortable. I was there mainly to return the goods, so I initiated that I am here to return these items even then any of them showed interest in assisting me with return. They looked at each other and after like a silent pause one nodded her head to direct me to first register. The lady just scanned my shipping emails and said the amount would go to the original method of payment. I then went to look around the store, asked for help from one of the ladies (most likely Indian) because she started assisting one other customer who was in the fitting room. I liked that she at least help me to get to the fitting room. But nobody came to r check on me if I needed any help. I came out of my fitting room as I needed some pants to try on with the blouses I was trying. The lady was talking to a customer and kept talking, didn’t ask if I need any help. I wasn’t going to waste my time to put my clothes back on and go out to get the items and come back to try them on again. I’m not complaining that she should’ve left the other customer to help me but I store was empty, the other associate could’ve come to check. I just left out of frustration. AND then I went home, looked at the return confirmation emails and the lady did it wrong. I left the items with tags, no issues, within 10 days of purchase and she issued the refund in the gift card. I had to call their help desk to get this sorted out. Really disappointed with their staff and service, will not be going back.