TELUS

I got a new iphone today at the Telus store in the Bay Center, downtown Victoria. James G was the young man who sold me my new phone package. His service was exceptional. He is highly competent, genuine and has a lovely manner. He went above and beyond to get the phone set up. I went to each outlet in the mall, comparing Boxing Day sales. I stopped hunting further when I met James. The other young men I spoke with were very good as well, but James has that something extra, he really is outstanding. The sales were not much different from one outlet to the other. Telus you got very lucky when you hired James, I seriously mean that, and I hope you can do what you need to do to keep him. Thank you James, you did a great job!Happy New Year!Karen

Great Service and super helpful stuff!Especially James G! He helped me and my wife to choose the best options for us explaining everything with attention to every detail we need to know! Strongly recommend especially for newcomers or tourists! Thank you James G once again! Great job!

Purchased a new IPhone here and Tyler was super helpful and transparent about all my options. Would recommend asking for him if you are in need of a new phone or plan.

Wonderful customer service! Anastasia has helped me tremendously with setting up my plan and also my Iphone XS. She was very friendly, patient and also very knowledgeable about cellphones. I would highly recommend her if you have any concerns or also if you are in the market for a new phone. She was also super cute! It's too bad she didn't come with the phone! ;-)

Moira and Rama provided me with such excellent service guiding me through the process of using eSim on my iPhone 13 to be combined with my existing AT&T service. Being much older than them, I certainly appreciated the patience shown to me. Koodoo has been wonderful so far with no unexpected charges on my phone. Thank you so much! Telus on Douglas street is now my goto store for all my cellular needs!

My experience at the Bay Center in Victoria has been uniformly positive, thanks entirely to Rama So. He is the perfect combination of sales rep and technician; he knows the products available and figures out what will work best for each customer. Clear that he always keeps the customer best interests in mind. Can't thank him enough.

I have come to this location for years. This time I bought accessories and had my phones switched and found the process to be easy and had great customer service. Thank you Felix for your help.

Very helpfull staff facing Discrimination from management, advising a hard NO on upgrade approval.after being invited to upgrade via multiple emails. Bought SamsuAo3 outright 6months ago been paying to much for 2nd rate connection

Quinn and Cole were both amazing! Both very genuine, friendly and knowledgeable guys who did a ton of work to get my plan up and running after two other telus stores did a pretty embarrassing job of it. Spent well over an hour in there and nobody was impatient or rude, plus I saw the staff handle tons of other customers with courtesy and expertise. Even if you aren't near downtown, it is worth the trip for the great service this location provides! Thanks guys.

Basically, Khushi saved my marriage! I'm on my honeymoon and hadn't been able to set up my auto deposit for my bill and the phone was going to get disconnected. Khushi worked her magic and fixed my account with patience and understanding. What a great employee with excellent communication skills and greater empathy!