Holiday Inn Express Toronto-North York, an IHG Hotel

This hotel has just been remodeled and appears in many ways to be brand new. However the pool is out of service and there is so much road and train construction around the hotel that it is next to impossible to get in and out during morning and afternoon rush hours. We will be checking out early and finding a hotel in a better location.

This location lost a client. Disgusted with the lack of customer service I received.The beds were the only good experience here.My flight was abruptly cancelled, I did not have my credit card with me, only credit information and my debit card. This location made an exception for me, apparently, on the first night as I had booked and prepaid online prior to check in.However, when I asked for another night the next day, the worker very politely refused to help me.. because I didn't have my physical card with me. He said he couldn't take my debit card either. He provided no solutions, only a consistent sorry this is our policy". Shameful.But get this!! I made a reservation at the holiday inn just 10 minutes away AFTER the conversation I had with this "front desk" attendant. And that location was more than willing to actually HELP me and provide the information I needed.I am already stressed enough

Cancelled our reservation 2 weeks before out trip stating hotel was not built or would not be renovated by our arrival.We were not given an alternative or suggestion. Poor customer service. We should have not been able to book the room at all if it was not built.

We went to a music festival at Downsview Park. This hotel was 6.5 km away (20 cab ride in the late evening) and was conveniently located right off the 401 so the transition is great for travelers. The receptionist was polite and helpful and check in/out the easiest I've ever had. The room was clean and newly renovated, beds comfy and pillows labeled soft and firm, which I loved. The complimentary breakfast was great and included eggs, bacon, cereal, muffins, cinnamon buns and a pancake maker. Coffee was good! Thank you!