Hakim Optical - Chinook Centre

Stopped by to look for new glasses for my mom during their grand opening. We were browsing for around 10 minutes and no one came to help us or bothered to offer us their $50 gift card promotion because of their opening. As soon as we asked for help, the lady we spoked with seemed nice, but needed help from her manager for a prescription change. As soon as the manager stepped in, he was very rude in helping us with our questions and was very dismissive. Right after helping" us he went right up to two new customers that walked in and offered them the $50 gift cards

All staff at Hakim at Chinook mall treated me like gold. I had new lenses in my frames in one hour.

I haven't worn glasses in over 25 years and so much has changed so when I needed glasses I looked at every optical place in Chinook center and I chose Hakim.Ali was so friendly and helpful and answered all my questions. He guided me through the entire process of booking an eye exam and then helping me select frames and suitable lenses. His customer service and professionalism was just stellar!Dr Singh was friendly andprofessional during the exam. She answered all of my questions and concerns and put me very much at ease during the entire process.I would definitely come back for further exams or glasses in the future !

The service that was provided by the employee Becca and the optician were unprofessional and their attitudes were quite poor. They were both very rude and unwilling to listen to the concerns that my wife voiced, not once but 3 different times, their unprofessional natural further declined when my wife and I could hear them talking about my wife in the back room when Becca went to get the optician. They made my wife feel very uncomfortable and like we were more of an inconvenience. My wife left with the glasses still not fitting correctly and had to go elsewhere to have that rectified. We spent alot of money there and were feeling confident up until our encounter with Becca and the optician upon pick up of my wife's glasses.Would have given 5 stars based on the help and guidance from Jocelyn and Dr. Flack alone, they were amazing.However the 2 employees that we dealt with on our last interaction(Becca and the optician) make me reluctant to come their again.

Been waiting 7 weeks for my glasses when promised 2 weeks. Stay far away from this store, staff can’t give information or solutions, just awful experience. Do not recommend!! Dr. Singh is great, but take your prescription elsewhere, save yourself the headache.

Jocelyn was a fantastic help today. Was incredible patient with me because I'm incredibly picky about how I'll be looking in my first pair of glasses. There was absolutely no pressure from her to buy anything and she was honest in telling me what did and did not compliment my features, which I truly appreciated. I ended up walking out with two pairs of prescription glasses that I'm actually excited to wear. If you stop by this location, definitely ask for Jocelyn

my husband went there for his eye exam with Dr lori singh. Check his eyes and write prescription for eye glasses. my husband did not make eye glasses from them . Some days after he need to correct his prescription. Lori Singh's behavior is really bad and rude. first question she asked when he was there before recheck his eyes, did you made glasses from here . he told no. she told him, right away in very rudely come with me to front desk". there she told

The level of professionalism and quality of customer service will definitely require some upgrading and/or re-training on the part of one of their optometrist.She was very harsh in her mannerism, from her tone of voice to the word-choices she used while examining my eyes. It was my first time trying out Hakim in Calgary as my past experience with Hakim in Toronto was fantastic.But I definitely won’t recommend this particular woman to ever do an eye exam on anyone as my experience with her was absolutely atrocious and demeaning throughout the process.Hope she learns to be more humble, kind and authentic as people pay good money for a quality, customer-friendly eye exam. Peace out.

The frames and quality of glasses were great however I spent over an hour filling my lens prescription after my eye exam because the optometrist assistant didn't seem to know any pricing. Then when giving me totals they weren't taking into account the discount my insurance would provide and was going to not even process the insurance until I pointed out I had it, yet they had just processed my insurance info for my eye exam. All in all, quite poor customer service when it came to the actual time of sale.

Yesterday I went to Hakim in Chinook and picked up two frames that I liked to have them done with my prescription, one for distance and one for sunglasses. The young fella gave me a quote and I wanted to proceed with the purchase however he tells me that he can't do my measures because they are busy in the office. He then suggested to go in the mall for half an hour and shop more and return when whoever was in the office is no longer busy. Half an hour later I return but he tells me the same story. I walk around the store and approach the office to hear load voices, laughing as if whoever was inside was having a really good time. Thinking that maybe they know each other and are about to finish the meeting I stay around for 10-15 min more only to continue to hear the same thing every time I approached the office door. At this point I turn around and told the guy that they are not busy with any appointment but simply having fun when customers like me are waiting for a purchase. He didn't even denied. I left without purchasing anything and regretting I didn't knock on the office door to give them a piece of my mind. However, here is the reason for a bad review. They obviously don't need customers nor good reviews.