Waterloo Kia

First time buying a car here. The service was really good. Staffs were really helpful. Our dealer Milos was exceptional. He was super helpful, courteous and always willing to help. He understood us and made our purchase really worth the while. Would definitely recommend him. Loved the process and doing business with them.

Easy to deal with, Professional, and Efficient! I purchased a vehicle remotely from halfway across the country, and my experience overall was excellent. I would certainly recommend this dealer, and my sales rep John to anyone looking for a vehicle.

Best service! Got my car fixed under warranty with no problems. Helped me out when another dealership tried to rip me off. While I was waiting to have my car done they gave me a place to work on my schoolwork. Service staff and Jessica are very friendly

Had the best experience here finding a new car for my wife. Our sales guy Emilio helped us find exactly what we were looking for and made the whole transaction seamless. Expert and professional knowledge and best part is... she loves it. Thanks again!P&S

Exceptional staff - Emilio and Mike were very pleasant to deal with and it was a very fast and easy delivery of our new Kia, despite us living 1 1/2 hours away.I had a bad experience at a different Kia dealership and was wary, but Emilio put my mind at ease, answering any questions and concerns I had and the buying process was flawless! We love our new ride and can’t wait to see the staff again at our first service appointment.

I recently purchased a car from Waterloo KIA and unfortunately, there were some issues with our original purchase that were not disclosed prior to purchase. Originally purchased vehicle wasn’t available on time. However Ryan Sales Manager from KIA Waterloo reached out to us personally and let us know what have happened, tried to make things right including offer for a loaner vehicle at no cost. Appreciate their willingness to rectify the situation and ensure that I was satisfied with my purchase. While the initial experience was not ideal, their prompt and effective resolution of the problem has earned my respect and future business.

Purchased a brand new 2023 KIA last week.Was approved before we even left.Went in on Saturday to meet with Mike and finalize papers.I was financing, boyfriends vehicle as he's the one with the license. Have done this before and never any issues.Went back the Wednesday to pick up.Everything was shook on, signed and dated. Go over car with milos and realize the headliner by light switch had been cut and a very poor repair was done.Was completely noticeable.Told them this is unacceptable for a brand new vehicle. Their reasoning they were going to order it but it was $4,500 to do so, but again this is a brand new vehicle. Was offered to have it swapped out with the interior from other KIA sitting or a $400 credit in service. Told them we wanted it switched out. Dropped off vehicle on the Saturday, finally picked back up on Monday. Only to get a call on Tuesday saying we need another sign off. But everything was already signed and approved. Boyfriend has told them to come pick up the car. Been nothing but issues since we drove it off the lot not even a week ago.And has only been driven to dealership and back.Very poor service.

Kia in Waterloo is so friendly and they make you feel like family. Jessica, Maggie and the rest tell you straight up what's wrong, and fix it with no future issues. If I could I would give them 100 stars for their wonderful service.

This dealership is a pleasure to work with! My salesman Emilio is the best sales person we have dealt with and treats us like family. Even when we went to check other makes of cars the sales people have never matched the service that Emilio has provided. He keeps us coming back to Kia for our vehicle choice. As a family we hacve purchased 5 vehicles from Emilio because of his honesty and friendliness to us and all other people we have seen him interact with.

Milos and Mike were amazing! Service was amazing and very quick considering the wait times at other dealerships. I really like that Milos took the time out to go over all the features our car has. Thank you for such an amazing experience.