Beauté Hera / Hera Beauty

Amazing store with good prices and great customer service

Prices very good but service not great

I always go there to buy my hair products and I’m always satisfied. I’m so happy that they’re expanding it looks amazing I can’t wait til it’s all done

I was shopping for a wig last Friday 21FEB20. The Outre Venus was at 49.99$ color 1b or 2. I called Beaute Hera on Henri Bourassa, te young lady was really nice she took the time to verify if they had it in store. She confirmed she had both.Waiste of time and energy.No where it specify the price will be different in the store. I would have appreciated when I called the Lady specified that information since it's seems they gave the issue pretty often. I would have save a trip. They sale it in store at 61.99$. I wouldn't mind 2-5$ but 20$ there is BIG gap. I asked to talk to a manager. He took his cellphone and saw the same price as me. He look in the system and confirmed the 61.99$. He didn't attempt anything to help me. Even had the nerve to buy online.For some reason by the time I got back in my car the price was now showing 61.99$ no more 49.99$. I go back inside and the other manager tells me it was a mistake online. He said if I want to buy online they would honore it. Despite the fact they do not say its ONLY online prices and they had the wrong prices online. I asked if they could honore it and they could get the difference with their company. He insisted to purchase online which includes 5-7business days for delivery plus I have to pay for shipping. He said there is an amount to spend so to save shipping.... I remind him its 69.99$ why should I pay hat amount and in store it's cheaper and I still have to wait before I receive the item.Horrible experience I told them they just lost a customer and they didn't seem to mind at all... BEAUTE HERA = FALSE PUBLICITY & LACK OF RESPECT OF THEIR REGULAR CUSTOMER.buy online despite the price protected when I have to add shipping and wait over a week....Horrible experience I told them they just lost a customer and they didn't seem to mind at all... BEAUTE HERA = FALSE PUBLICITY & LACK OF RESPECT OF THEIR REGULAR CUSTOMER.

Found everything I was looking for and good prices and great variety of items

Convenient, cheap makeup, variety of hair colors but could get more. Easy going staff.

They do not have anything in stock when it comes to wigs. They are expanding their store without even thinking about doing the inventory properly as a business owner myself if you are expanding the least you could do is have a good batch of products in the back store and already having another stock coming. I avoid going to this one because it is a continuous issue but today I went because it’s urgent. You will end up with what they have on display that is already matted and old that they are trying to sell out. Save your trip from that place.

I should have read the reviews first before going. There is nothing in the store, and they still manage to mostly leave the stock in the shipping boxes on the floor. Can barely complete a full head since they have a lot of lonely packs if looking for other than 1b.Spent 45 min. in the store, no one ever asked me if I needed hel. It wasn't busy at all, and there were 5 employees. It is also overpriced compared to what you can easily find in other beauty supply stores.I suggest supporting a Black business instead of a chain. There are plenty in the neighborhood.

I feel like they should read some if these reviews because they lack personal space. But besides that they are really good with there prices and there items they have

Store ok , owners behind the cash,ok atmosphere but lots of products and ok service if you can find a knowledgeable girl I guess. Shelves are organized .Good prices . Good selection of products .