Lions Gate Pool and Spa

GREAT CUSTOMER SERVICE. Read:I live in OTTAWA and it was Friday at 5:15pm EST, all the pool shops were closed. I couldn't figure out how to operate my newly installed multicolor LED pool lights which is completely unacceptable.I did what any one of you would do, and that's call a random pool repair shop in a different timezone somewhere west of Ottawa where it isn't 5pm yet.That's how I found Lions Gate Pool and Spa. At first I wasn't sure if they would offer any assistance or even bother with my question but the man said he knew exactly what to do and that he would call me back in two minutes (obviously because they didn't want me being charged the long distance fees for the call).When Jeff called me back, he explained how to operate the lights within two minutes.Sounds like a great environment to work in and they seem to know what they are doing. Definitely saved the weekend. Thanks!

I hired Lions Gate Pool and Spa for a pool filter and motor replacement. I don't know much about pools and Jeff was very kind, explaining any questions I had. He was transparent, professional, and he had the job done quickly.

Reall bad service and way too expensive. My husband switch us over to west coast. We get repairs right away and for almost half the cost of Lions Gate.

Huge thank you to Lions Gate Pool and Spa. Nick, Jeff and Michal on the team were a huge help to us and our business. We run a small inn with a Japanese style bathhouse hot tub. We rely on the system to run well and consistently. The team stepped in when we needed them for a repair and went way above and beyond to help us get up and running. Jeff worked hard to come up with quick solutions and Michal, the repair tech on site was beyond professional working hard with expert knowledge to ensure the system was running perfectly and providing me with on the spot training/info. Thanks guys. I strongly recommend Lions Gate.

We have been so pleased to have the pool service help from Lions Gate Pool and Spa- they are so conscientious and so polite and friendly. I would highly recommend them. Our pool is surrounded by trees that drop a lot of leaf litter so previous pool cleaning companies had difficulty keeping the pool clean and the water clear- Lions Gate fellows happily vacuum and the water is always sparkling and clear.

Very disappointing experience. At first, the owner was very pleasant but then things took a 180. They are unwilling and very un accommodating to work with the client because I wanted to supply the chemicals. They also wanted to charge $78 to come and look at the pool. I asked him what the charge was for and he said that’s what they charge for a technician to come out. To me this company only wants to deal with clients who know absolutely nothing about pools. Just my gut feeling but the only reason I can think of is so they can charge more for little things that aren’t needed and the client won’t question it. Do you research before getting service done.

Lion’s Gate Pool & Spa saved our Canada Day! Its a day before the holiday and we’re panicking trying to find someone to clean our pool. Although they were fully booked, they were able to still send a technician to our house! We’re so grateful that Lion’s Gate Pool & Spa were accommodating under these circumstances, unlike all of their competitors. Customer for life!

Adam, the service manager, was absolutely a pleasure to work with. He was very understanding of my situation and was able to perform a spectacular cleaning on my pool. Adam and his team come despite it is being raining, or any weather condition. They vacuumed the pool and remove any leaves. I am so happy to use my pool without any issue. It did take awhile for them to get back to me after first inspection, but to be honest it was all worth it. Adam and his team are someone to reckon with and cannot recommend them enough.

I cannot recommend Lions Gate Pools highly enough. After meeting with a couple other pool companies and getting a lukewarm response (with exorbitant estimates!) to my job - refurbishment, repair, and ongoing maintenance of a 40-year-old swimming pool - I was thrilled to meet Jeff at Lions Gate. A fair and reasonable price, high-quality workmanship, and courteous and efficient service…all resulting in a functioning, glistening, nearly like-new pool! Jeff and his team are professional and highly responsive, always going above and beyond to ensure a happy customer, which we certainly are! 10/10

These guys are the best in the business. I never write reviews but felt obligated based on my positive experience... Jeff and his team are extremely professional, friendly and qualified for any job you may have. They helped us with numerous repairs and regular maintenance in a cost- and time-efficient manner. They also voluntarily removed fees when they felt it was appropriate without me even asking!! who does that?! Thanks Jeff and team for the great service!