Authentik Canada

In late summer 2019, I worked with representatives of Authentik Canada to plan a trip to the Banff area. Authentik billed me a total of $3987 CAN which I paid in two payments – one for $1,196 CAN on October 22, 2019 and the second for $2,791 CAN on February 19, 2020. The trip was scheduled to start on September 1, 2020. COVID and the resulting closure of the Canadian border made the trip impossible. Authentik agreed to extend the trip to September of 2021 but for an additional $400 CAN. This additional amount was due July 18, 2021. I never paid the additional amount because in June 2021 PM Trudeau announced that the border closure because of COVID was being extended at least into July and probably longer. That meant that the probability of trip occurring was highly unlikely. Authentik agreed to cancel the trip but they would refund me only $3,389 CAN leaving $598. Authentik told me that I would have to pursue reimbursement of the $598 with the Canadian Compensation Fund for Customers of Travel Agents. At the time of making their suggestion of petitioning CFCTA, Authentik reps knew that the form for doing so required the affirmation of a Canadian Commissioner of Oaths, which is impossible for a US citizen to obtain under the current COVID border closure. I even tried to get assistance from the Canadian Consulate in Denver to no avail. The $598 represents 15% of the original $3987, which Authentik pointed out to me was better than 30% they could keep under the terms of the original contract BEFORE COVID hit. In other words, they were doing me a big favor by taking only 15% for no services. Now, the problem with this attitude by Authentik is that I had three other trips planned for the same year with four providers and when COVID hit, these other trip providers gave full refunds, because they realized the special circumstances presented by COVID and they did the honorable things by refunding the full payments made to them. Authentik did not.In addition, the trip to the Banff area was planned to be a camper van trip with stays at various campgrounds. Authentik did a poor job of selecting campgrounds and campsites. I had to give them instructions which they failed to meet because they were late in making reservations.

Coming from the UK I had never heard of Authentik before, compared to other UK North American travel specialists they were so much cheaper that I was sceptical. Especially as there weren't many English reviews for me to go by.I needn't have been. Every part of the journey was made so easy by using their website. I could book hotels, cars and activities, and all much cheaper than using UK sites. It made so much more sense to use them then instead of going through the hassle of making individual bookings.Planning a Canada road trip can be daunting due to the size of the country and lack of familiarity but using them was as plug and play" as it can get. The platform gives you ideas of Canada holiday plans

I've been visiting L'Espace for a little under two years and am very impressed! The yoga, pilates and essentrics teachers are great!

Booked the trip Nous, vous, les Iles. Naomie, our travel agent was most helpfull and available to plan the trip that would meet our expectations. The whole process was flawless, from booking to help during our travels (we faced some challenges with our ferry to Iles de la Madeleine) to the end where we were invited to post comment on every step of the trip and planned activities booked with Authentik.Book with Authentik and book with peace of mind that your trip will be the best there is!PS We already planned a second trip with them :)

My experience with Authentik Canada has been nothing short of a huge disappointment. After booking a trip with them for 2020 and Authentik Canada being the only company out of a two month trip that was not willing to refund during the pandemic we had no choice but to retain our credit and use it to rebook our holiday in 2022. We booked a hire car. The paper work sent through had the incorrect names of drivers for the vehicle listed I requested this be changed at the time and was assured that this would not affect the booking and can be sorted out by the Hire car Company (Thrifty) on collection. When we arrived at Thrifty we were very promptly told that they could not help us and we would not be able to take our car until Authentik Canada amended the booking to include the correct names. I phoned to have this corrected and was told that they could not make an amendment without cancelling the booking and rebooking the trip, and there was now no vehicles available for rebooking. This is the worst service I have ever experienced in my life. We were lucky that Thrifty made an exception and altered the booking, this is against their policy because we booked through a third party. Please consider looking elsewhere when planning your next holiday. No one wants to experience an issue whilst on holidays but knowing that this company will do nothing to help when you experience a problem caused by their own incompetence is beyond a joke.

Authentik Canada is ran by authentic Canadian and they know what is best. They provide a superbe service and a top quality documentation. Bravo !Travellers to Canada Authentik will make you life easy and your trip most enjoyable !!!Big and true congratulations to the Authentik team !!!

The BEST Canadian owned inbound tour operator serving the Canadian and American market. Do not go anywhere else. These company does it right every time.

We (family with 2 children) want to go back to Canada as soon as possible. What did we like most? Parc du Bic, Parc Forillon, Perce, Parc Nature de Pointe-aux-Outardes, Fjord du Saguenay, Haut-Mauricie, etc. ? It's nearly impossible to take a decision, we didn't want to miss anything. But in our memories some persons and events will have a special place:Bruce - Auberge Wanta-Qo-Ti (Parc national de Miguasha)Jordane - Cime Aventure (7 hours in an canoe in Bonaventure)Antoine - Cap Aventure (kayak in Cap-aux-Os)Wabush - Rencontre avec un Amerindien in Parc nature de la Pointe-aux-Outards - maybe the best experience for all of us, very touchingOur gest house Ferme 5 Etoiles - Fjord du Saguenay - a mink whale passed when he had breakfastThierry - Dormir avec les Caribous (Zoo Sauvage de St-Felicien)Veronique and his husband - Pourvoirie Club Odanak in Haute-MauricieMichel, Jonny and their friends - Amishk Aventures AmerindiennesThanks Emilie from Authentic Canada for organizing this wonderful trip!!!Wolfgang (Austria)

Excellent organisation with a view to detail. Thorough knowledge of accommodation. Roadbook gives ideas of what to do and what to eat. They even programmed all our destinations in the Sat navigation for us! No hesitation in recommending them. We'very been with them twice.