Virgin Plus
64 Reviews
- Thursday10 AM–9 PM
- Friday10 AM–9 PM
- Saturday9:30 AM–6 PM
- Sunday12–5 PM
- Monday10 AM–9 PM
- Tuesday10 AM–9 PM
- Wednesday10 AM–9 PM
About the Business
Mobile Phones, Plans, Internet & More - Virgin Plus | Discover Virgin Plus's advantages: value-packed plans with tons of data, Member Benefits, hot phones, and the best customer service in Canada.
Contacts
Website
Call Us
+15197596351
84 Lynden Rd Level 1-14, Brantford, ON N3R 6B8
Hours
- Thursday10 AM–9 PM
- Friday10 AM–9 PM
- Saturday9:30 AM–6 PM
- Sunday12–5 PM
- Monday10 AM–9 PM
- Tuesday10 AM–9 PM
- Wednesday10 AM–9 PM
Features
- Wheelchair-accessible parking lot
- Wheelchair-accessible entrance
- Debit cards
- NFC mobile payments
- Credit cards
Recommended Reviews
Marie & Brian Smith
21.10.2023
Virgin Plus
Shantell at the Virgin Mobile kiosk at the Lynden Park Mall in Brantford worked tirelessly for 45 minutes to fix the problem on my daughters phone. She definitely went above and beyond and took ownership of solving our issue with not being able to access data after returning to Canada from vacation. She made it her personal mission to solve the odd issu I am so appreciative of her dedication because we would not have been able to fix the problem. Replacing the SIM card with a new one did the trick! Thanks Shantell!!That was the BEST service experience that I've received in quite a while!!!
Alan Jones
19.10.2023
Virgin Plus
Great experience, all staff is really great. Sierra was the lady who helped us. Thanks again
Nicole Bragg
14.10.2023
Virgin Plus
Went in looking for advice on choosing a new phone. Jesse walked me through some recommendations, asked about the features I wanted to prioritize so he could give me the best options, and made sure to check for any discounts or offers to save some money. Sierra showed me how some of the features work on her own phone, as well as just being really friendly to chat with. Felt like they really made an effort to tailor the service to what I needed, & it never felt like a sales pitch. A+ service, will keep coming back.
Helen Thoburn
05.10.2023
Virgin Plus
Thanks for the impeccable customer service. Tia was extremely courteous and helpful with both myself and my son as we navigated purchasing a new phone and plan and adjusting a current plan. Thank you so much Tia.
Larry Cronkwright
25.09.2023
Virgin Plus
Sierra was amazing. Came in for my wife's phone and I ended up upgraded both of ours since she saved us some money. Will recommend again
Melissa K
19.08.2023
Virgin Plus
We had a bit of complicated case with obtaining new service. I was receiving misinformation from the Virgin Mobile Customer Service line, which was incredibly frustrating. I went to the kiosk where Megan went the extra mile to ensure I was provided with accurate information and helped me get my service hooked up. I had another issue come up about a month later and again, got the runaround from the Customer Service line. We went back to see Megan and she worked with us to rectify the concern. She is very approachable, knowledgeable, and professional. We really appreciate her time and customer service!
Ruth van Es
04.08.2023
Virgin Plus
Megan was incredible - not your typical pushy salesperson but a person who asked about my needs and expectations then ensured that the correct cell phone and plan was swiftly put into place. Megan actually went far above and beyond and even stayed after hours to assist me then followed up with me the next day to be sure that I had everything that I needed and that I had no technical concerns. I highly recommend this location for superior and friendly service.
Joanne Saracuse
23.07.2023
Virgin Plus
Everyone in that kiosk is so helpful. Sierra was the lady that helped me and she spent an hour going over my phone with me and deals . Was not going to upgrade but she saved me $40 a month. Thank you!
Christine Halstead
22.07.2023
Virgin Plus
Sierra was amazing at transferring my data. Very kinda and very knowledgeable! Thank you!
Paul Mantle
20.07.2023
Virgin Plus
Had big issue with Virgin customer care via telephone over the last week. But I dropped in to the Kiosk and spoke with Shantell and she was able fix all the broken promises and I’m a happy camper again. I might just stay another 10 years with Virgin Plus.Thanks a million Shantell. You deserve a bonus!
Add Review
Map
84 Lynden Rd Level 1-14, Brantford, ON N3R 6B8
Virgin Plus