Lacombe Hospital and Care Centre

Waited 7 hours with fever 40 degrees,coughing, sneezing and vomiting.After getting in to the room.Waited another 1hour 20 ninutes.Doctor came in and said that they wont do anything becouse its influenza.I insist for x ray and got denied twice.But they were ok to chit chat with nurses in the reception ,discussing stupid stuff.Its Feburary 16,2020.so management can figure out which doctor was in.

I was admitted into the restorative care program of the Lacombe Hospital. I was told that I would be admitted on a Friday morning. No physical therapy was offered on the Friday. I sat for 3 days waiting for Physical Rehabilitation. No exercise available except walking the halls alone. I was promised 3 hours of intensive physical therapy a day. I recieved 1 hour of physical therapy in half hour increments morning and afternoon. I was told that my program would be 28 buisness days. I was sent home in 5. I did not regain the ability to be independent and although it was pointed out to me that I had some treatable issues and my medications were not optimal, I recieved no necessary treatment. I was promised in home physical therapy but this hasn't happened.

Only one doctor I went emergency because I needed to see a doctor. I waited for 8 hours to see a doc, they kept saying to me they have only one doctor. However someone who came later than me they already went home. When I said to them I felt racism from them because only me was Asian, then one nurse came to me talked to me same reason. Finally they were let me in emergency room but still I had to wait one and half hours. I normally don't blamed nurses and doctors because I had a lot of help from them. However, this time was not. I went emergency room because of I didn't feel good. They kept to check others not me.

Absolutely horrendous customer service on the phone regarding my daughter who hit her head hard and was showing signs of concussion. I was 81 callers away from speaking to nursing staff on 811 so I called thr hospital directly to make sure we had our bases covered being that she had a cold and all she did was talk over me and when I let her know I wasn't finished speaking, she was even more rude and showed absolutely ZERO compassion. This was the evening of Nov 4/22. Shame on you for treating me with such pathetic phone etiquette when I'm concerned my 9 year old had a head injury.

Was in with a family member for a serious medical emergency. Nursing staff and doctor were very professional, patient, and thorough in their care, and provided excellent treatment. This family member hasn't always had great experiences with medical spaces and staff, but this was a very positive one for them, and for us as family supporting them. Thank you so much for your care!

if I was able to give no stars I would. I came in having an allergic reaction and waited in the waiting room for an hour and thought I was getting worse and was told to tell them so I did. Then was sent to a room and asked to explain what has changed and she checked my breathing and left me to wait for more. almost 2 hours and am actually here currently still waiting (we got here at 8:30 pm). All of that to wait on the doctor to tell me he can't do anything. And was asking me what to do as if I knew what was going on with me. I feel like if I did get worse I wouldn't of gotten a doctor in time unless I was having a really really hard time breathing or bleeding. Not only that we know a alot more about what goes on in some of the nurse's lives outside of work since they were talking to each other about random things the whole time we were there as if we can't hear them.

Horrible experience! Went in for having random blurry vision and a major anxiety/ panic attack and was shaking from it and had high blood pressure at the time. Waited 3-4 hours in just the waiting room, when I told the people at triage I was needing help cus I was shaking so badly from my anxiety attack, all they said is “ can’t do anything about it go sit down” man was I mad. Then when I finally got to see the dr there, she barely examined me, didn’t even give me urine sample or blood testing to see if maybe there was something causing it. Just did a quick 2 min exam checking my eyes and sent me off. Like I sat there for so long just for that? Worst experience ever! 0/10

May 2022- My dad was transported by ambulance twice in one day to Lacombe hospital only to be treated with painkillers and fluids, ticking numerous boxes indicating stroke. He was released both times without being sent for further investigation, unable to walk or open his eyes. It was confirmed a couple days later that my dad did indeed suffer two strokes. Without human decency and at the hands of neglect, we are deeply thankful to still have our dad, husband and papa. Feb 2023- Wishful thinking, I hoped surely Lacombe could competently handle reading an X-ray. My son living with T1D suffered an injury in hockey. 6Hrs later we received incomplete X-ray diagnosis, missing important details about his lower tibia being broken right through the growth plate, I could actually see this for myself from the start. It was a no brainer for me to trust my gut and take my kiddo to the incredible care we’ve always experienced at the Alberta Children’s in Calgary. I had to really put my foot down in saying we were going. It was confirmed that I was correct in reading that X-ray and thankfully my son received proper care and support from his endocrinology team to support our other deeply important variable going into and recovery from surgery. The dr from Lacombe kept mentioning that anyone could do this surgical procedure, clearly maybe they shouldn’t be….. will never return!