Rogers

Stood around for 15-20 minutes while the place was full to Covid capacity. Finally had to leave. Called Rogers tech support, got a great guy from Montreal who was great. 2 stars for Langford store who cannot handle volume of people who are looking to deal with them.

Dealt with a customer service agent named Ken today, who was extremely rude and short. My phone is having some software issues and instead of being helpful and trying to suggest solutions, he talked down to me and treated me as if my business was worth nothing. Called into Rogers communications and was given many options. How difficult would it be to have store agents provide the same quality of service, as the are in the front lines? Shocked at how poor the service was here and how little they value their customers. Worst customer service experience yet, will definitely change my service provider as soon as my contract is up due to Ken, with my household Rogers will lose 4 customers, do better.

My partner and i popped in on a Saturday morning when 2 staff members where there. Ashley did an AMAZING job of helping us in a tricky situation. As she needed to reach out via phone call to some other rogers employees" we waited patiently

Really bad customer service. The staff didn't even acknowledge my existence for about 30 min after I entered the store!? A simple Please take a seat or look around

I went to Rogers, Bemont Market for help with transferring data from one phone to another. I spoke with Ashey who was amazing. Knowledgeable and effecient lady.I highly recommend her.

Ashley you're the best. Patient, kind and so very helpful. Rogers is correct for having you as a representative.

My wife was in the store today to get a cell plan for our son and to get a plan for herself and our other son. The rep took his ID and did some work on the computer and then came back and said i updated all of you to a 10MB plan, she said she wanted the deal which was 20MB for $75 he said no you didn't upgrade your plan, she then said she wanted to cancel the plans he said no you have to call Rogers. He didn't offer any other plans like the 30MB for $85 where you don't need to upgrade your phone. She left the store and sat in her car outside the store and called Rogers. She did get the 20MB plan for $75 and a shared plan for 50MB for $150 but only after she called Rogers. Someone please tell me why they have a store front where they are not able to provide customer service or have knowledge of the products. There was zero customer service!!

Love my S22, great plan. New phone every two years. Great customer service.

SCAM ALERT! Stole over $600 dollars from me when they continued to charge me for a cell phone and tablet 8 months after it was paid for! And them refused to give back overcharges, saying it was my fault. Lost a long time customer and seeking legal redress. SCAM BUSINESS!

Called 6 times ( after 5 pm and then around opening the next day) and nobody ever answered. Additionally, the call eventually hung up on me. This is pretty horrible customer service. One would think they could take a second to answer a call or have a voice-mail so I could at least get a call back. Super disappointing and I wish I had chosen to deal with the Millstream one as they answered and were very polite. Next time I will go there.