Pacific Coast Recovery Care

I was able to get in for an initial appointment quickly and my report was promised to me within 2 weeks. Staff is very quick to respond at first, and after your appointment they seem to disappear. As a university student (especially during finals), it has been very frustrating to deal with the empty promises of academic supports and medication that I am unable to access until I receive the documentation. It has been almost 6 weeks since my appointment and 4 weeks since I was told a few more days". There has been no email correspondence since this and their phone line is a dead end as well."

Thank you for a very smooth and fast assessment + delivery of report. Got assessed on Mar 14/23 and received report 12 days later. I can finally begin my journey!I was very nervous at first after reading all of the reviews but I think they really have improved their procedures. I’ve always gotten a response on my email queries at a timely manner. Highly recommend <3

Paid the $300 to get the urgent assessment. Had an appointment within a couple days and the NP was super kind and helpful in explaining everything. I mentioned struggling at work and she suggested emailing to get my official papers within 2 weeks. I emailed and they said they would do their best to have it within that time. At 5 weeks, I emailed and they responded saying I'd have it in a couple days. It has now been 6 weeks and I have not received anything. Why say you'll send it within 2 weeks if it's most likely going to be longer?

I was quoted 4 weeks for production of my report. After 6 weeks of not receiving the report I followed up via email and received a response that I would now be put on the “priority list” which was quoted as having a 2 week turnaround. Once that deadline passed I followed up again, this time to no response. It has now been 11 weeks since my appointment. I understand the high demand but it seems like additional resources are needed so that the team can provide adequate service to customers.They kept the second star because booking an appointment was easy and my experience with the NP doing the assessment was satisfactory.

My ADHD assessment was booked 4 days after my initial inquiry. The Nurse Practitioner was amazing and I received my report 6 days after my assessment. I chose to go here over another clinic that wanted to charge me $1,850.00 and one where I had to wait a couple of months for an appointment. Receiving an ADHD diagnosis has been life changing and I am grateful that the Adult ADHD Centre exists for Canadians. Furthermore, I recently needed paperwork completed, and it was completed in a timely fashion. Go to this clinic!

Good experience with NP and got an appointment quickly.However I was quoted 4 weeks to have the report sent over. I emailed them from the start to send as soon as they could and they put me on a priority list" quoting 2 weeks. I understand that demand is high and that they have many reports to complete and send out

Booking the appointment and paying was easy. My appointment with the NP was satisfactory. My appt was 5 months ago. I sent an email 3 weeks ago, and again 1 week ago and have yet to receive even a response. I was prepared to wait for this report as many had reported it taking longer than initial time quoted. However, 5 months is beyond ridiculous. Not impressed and ready to reverse the charges on my credit card.

They were slower than they promised to get me the report, but they did get it to me eventually. After multiple calls, an email, and a negative review they sent me my report. They said they faxed it to my doctor as well.Their initial appointment was fast and easy to book.This is my initial one-star review:It has been almost seven weeks since my initial assessment and I still have not received my letter of recommendation. My doctor has not received it either. I was initially told I would receive it in three weeks. I called them four times and no one picked up. I tried leaving a voicemail twice and both times their system cut off my voicemail. I sent them an email but I doubt I will receive a response.

The experience of getting an appointment and consultation was great and quick. It was very simple process and explained great. After doing the consultation I was again quoted four weeks. I then emailed and was told I was going to be put on priority meaning my report would come in two weeks. I continued to email and check up and was not able to get a hold of them. It’s been over a month since the consultation and I’m a bit confused as to why no emails of mine have been responded to or why no report has been sent. I have had to cancel all the doctors appointments I made regarding the report as I was not given one. I still continue to wait with absolute radio silence which is very unfortunate as this is a very important report and much needed. I understand it’s busy but it’s been over quoted time and with no communication it’s been very difficult and frustrating.

I paid for the private assessment of $300. The NP was great and I had my appointment on Nov 26. I was told to email for a rush on my assessment paperwork, which I did and I got a response back that it would be 2 weeks. It’s now been 6 weeks and I have emailed a few times in the last week for an update on how long for my assessment. I have not heard back at all. A bit disappointed in the lack of communication and how long it is taking to get my assessment. My job is in jeopardy and I’ve shared this with them and they don’t care because they have ignored all of my emails.I am still waiting to receive my assessment paperwork.