Queens Estate Retirement Residence - Metta Lifestyles

Our father was a resident for 2 months while waiting for a placement in Long Term Care. Even though it was understood that Dad was only there temporarily, the staff went out of their way to ensure he was well supported, had a detailed care plan in place, and had his daily needs met. The staff are amazingly helpful, responsive to our questions and queries, and really patient with Dad. They are amazing! The building is also very pleasant - freshly renovated and furnished - with attention to details tied to the well-being of residents. When Dad left, the staff all gathered to say goodbye and wish him well. Couldn’t have asked for a better experience.

I highly recommend Queen's Estates in every respect. Sharon, one of their community relationship specialists, went above and beyond to assist us in navigating the healthcare system to have our mother admitted on extremely short notice when hospital staff were not communicating with us. All their care staff, especially care managers Bindi and Melissa, have been extremely accommodating, caring, and responsive as my mom transitioned to her new home. They arrange for medication and coordinate closely with government agencies to provide care, and all their PSWs are friendly and trained in dealing with people that have memory challenges. The facility itself is absolutely wonderful - it feels like a home, not at all like an institution - for example their dining area feels like a restaurant not like a cafeteria. They have many daily activities including music, exercise, gardening, coloring, etc.. and even movies in their movie theater. They are also pet friendly! We can bring our dog to visit, and they have therapy animals visit the residents. There is a hair-salon on-site, and regular foot care. They customize care and attention to the needs and preferences of each resident. The overall vibe is warm and welcoming. You really can't ask for better for your loved one.

My mom started living again at 93 when she went to Queens Estate. She is constantly dancing and singing. She loves the food and the staff are so patient and accommodating. It takes a lot of pressure off me when I saw how happy she is. She's making new friends as well as becoming acquainted with old friends.I would definitely recommend Queens Estate to anyone.Marie

My aunt has been at Queens Estate since the early days when it first opened. I was recently visiting and loved the positive energy and vibe. Lots of activities going on for the residents to enjoy including dog and cat therapy which she loves. Staff is excellent and very attentive. Outside grounds are such a nice feature for the residents to enjoy. Thank you to Agnes, Bindi, Melissa, Donna and all the wonderful staff at Queens Estate for taking such great care of our loved ones!

Horrible place to have a loved one the staff is rude, the workers don’t help you try and set up a room for loved one. They didn’t change my dad for long periods of time or would show up 40 or 50 minutes after he has buzzed them. They won’t let you bring your own stuff from home for example a cable box for tv. Just a bad place to be at I truly feel that the employees and extended staff really don’t care to much about the residents in there or pick favs over others if I knew this info because I would have never had my dad there but lucky I got him out. Honestly I think that place should be shut down.

Queens Estate has a great way of catering to all their residents wants and needs! It's great seeing everyone so involved in the activities, the property is gorgeous and their back area with the gazebo is such a treat to have & the kitchen staff go above and beyond. All staff are attentive and personable.

My Father was a resident for 2 months while waiting for a Long Term Care placement. During my father's stay he was treated with compassion and kindness. I would personally like to thank Michelle, Ashley, Nico, Synthiya, Sarah, Tenzin, Jigme and the PSW's for always being supportive and helpful. I felt comfortable knowing that dad was being cared for by an exceptional team. My Heartfelt appreciation to everyone.Thank you, Vicky

My mom has been at Queens Estate for only a few weeks, she is waiting for a spot at a LTC. I wish she could stay where she is! The room is wonderful, the food is great, and the staff are lovely! She adores the staff, and they adore her! She's finally happy!!!! The highlight of her day is seeing Debra, she loves all activities, and looks forward everyday to be a part of the afternoon programs. Thank you very much everyone, you are all so appreciated!!!

My mother has lived on the memory care floor at Queens Estate for nine months and is very well taken care of every day. The staff are kind and friendly and everyone from the PSWs who care for her to the chef in the kitchen know my mother and treat her with kindness and respect. Queens Estate was wonderful about procuring the covid vaccine and boosters in a timely fashion and maintains excellent hygiene to protect the health of all its residents. Most importantly, since moving in, my mother has been calm and content. There are many activities including art and music which she enjoys very much. Our family would strongly recommend Queen's Estate.

My mom has been with Queen’s Estate for six months. Her move there happened quickly after a hospital stay and she was welcomed with open arms. She needs a lot of care and her every need is met or exceeded. Sarah, Jigme, Temi, Vivian, Tenzin and Amy, among many others are warm, kind and generous and provide detailed person dare down to musical preferences, manicures and specialized personal care. I was hesitant to leave her there as I am sure everyone is and she was warmly embraced and cared for from day one. Thank you to all who take such wonderful care of my mom.