West Saanich Medical Clinic

Incredible medical office, with all the negativity in the medical field you have doctors and staff that care. Highly recommend this clinic.

The clinic failed to honour an appointment for flu shots for a three-person family today at 2pm. The appointment had been made in-person with the receptionist a few days prior and was also confirmed in-person. We arrived on time to find the clinic locked with a 'closed' sign on the door together with at least two signs advising patients not to knock on the glass as staff came outside regularly to speak to patients. As the clinic does not answer phone calls, we waited 10 minutes and knocked, then waited another 20 minutes without the door being opened, despite Dr. Chew and the receptionist being visible in the waiting room.At 2.30pm after we knocked a second time, the door was opened a crack by Dr. Chew with a reprimand for doing so. The receptionist denied that the appointment had been made for 2pm. She advised that they were in a training session and could not give the shots at this time and Dr. Chewagreed. After several exchanges, the receptionist advised that they would be finished at 5pm and would see us then. Dr. Chew agreed.Not trusting that a second appointment would be honoured and not feeling medically confident in going forward with a clinic of unprofessional and disrespectful behaviour, we departed. Despite this posting requiring a minimum of one star, we assign zero stars and are pleased not to be patients at this clinic on any basis.

Garbage service. Don't even answer the phone. Just keeps ringing. Never again.

I am so thankful I was able to find this clinic as Dr Anderson is so thorough in his care, professional and goes beyond to make his clients feel looked after. The receptionist works so hard and squeezed me in even though an incredible busy day. Thank you! You are a gem of a place.

Very hard to reach. Lots of wasting time to reach and when they give you appointment schedule they will. NOT give you a call. Wasting time :-( ..hope they can improve. We are schedule that someone will reach out and we waiting for the whOLe day and no one call us ( schedule appointment.) Ang trying to call them for 4 days but no one answering..SOOOOO FRUSTRATING. We are asking only for the result of our lab result and its soo important. Hoping someone in the clinic give attention on this.please...!!

Very rude admin. Barked at me to sanitize my hands as soon as I entered the front door. She then told me they don't do walk-ins only appointments. She asked what the issue was and told me to go to a critical care unit as if I knew what that was. She said its something between a walk in and emergency. I asked her where I could go and she said there are 7 places in Victoria and barked Look it up." I would give this clinic a zero if I could."

Lovely and attentive staff who go out of their way to find you an appointment. Doctors have all been compassionate and empathetic, especially considering all of the difficulties with health care these days. Office is spacious and they make sure you feel comfortable with all of the covid precautions.

Getting an appointment is impossible. Their answering machine says to email them, info on website. But there is no website and no email address listedUpdated: thank you for the quick response to my frustration rating. Through trial and error I added the www. to the front of the website address mentioned on the answering machine and it went directly to the website. I sent off my email and got a response with an appointment time very quickly following this.Dr Chew has been my family doctor for over 25 years, best bedside manner and I mean bedside. When my husband was dying of cancer, he made several home visits and phone calls and this was all during covid. Doctors today just don’t do that! Thank you it meant a lot to both of us

I don’t have family Dr and no luck with calling other care centers.But this morning I just walked in and they took me immediately, arrange for appointment same day afternoon.I understand that how hard to receive primary care nowadays so I do appreciate their efforts.

The phone in at 9am is a joke the phones are not answered @9am@9:01 if your lucky enough to get in to be told your #15.Their message and phone system of answering needs to be reviewed and made more user friendly.