DNSnetworks Corporation

Excellent IT solutions provider, always concerned with our needs from start to end and then ongoing. Really cares about customer service needs and makes a unique solution per client. Great staff as well. Highly recommend

From the first second of doing business with this company it’s been sketchy. We moved our data from another provider to DNS Networks. The provider we had prior to DNS were paid for 3 years in advance so we still had a few months left with them. We moved everything over in May of 2015 where at that time we had our older website and we launched our new website in September 2015 at that time we noticed that the old database was still pointing to the previous provider (good thing we still had a few months of services) so when launched the new site the website was not working. The CEO of the company Shawn Ebbs had never switched everything over to his servers like he was suppose to – essentially kicking back the DNS to our old database. Once everything was finally moved properly after a few dozen calls and countless wasted hours, we gave him a call for a refund for the paid hosting that we never used. It took everything for him cave in, gave us a credit for only one month and never apologized for his mistake.In addition to this hosting issue, there was multiple email issues where some emails as simple as our inquiries coming from our website and our accounting system would stop coming in out of nowhere – this probably happened 2 or 3 times in 9 months. From what I can see, Shawn micro manages his clients’ emails and chooses what you can and cannot see. One day you may get something, the other you might not. The last trigger was when again we we’re not getting our inquiries, we emailed him regarding this reoccurring issue, we were passed the ‘’being nice stage’’ so we were straight to the point and direct in addressing this once and for all. His reply was and I quote: ‘’Please change email provider, and web hosting provider. We don't accept this disrespectful behavior towards our company and our technicians. You have by the 15th to get all your services off our servers.’’ That email was sent February 6th, 2016 leaving us less than 10 days to make a quick change over and there was no way of negotiating with Shawn but he was good at passing the puck around. However this time it wasn’t Shawn’s fault because our site had been hijacked but at first I thought it was their fault. We were supposed to get a refund for the month of February 2016 and I quote: ‘’ I will reimburse you for the entire month’’. When I emailed him about this refund for a second time he said and I quote: ‘’There is no refund. We provided above the level of support for a website hijacked, pointed to your developer where to look, assisted Kevin to move the DNS/email, and didn’t charge prof services.’’The point of this review is not to get a refund but to point out that if you’re a small business and don’t spend the big corporate money, Shawn will happily cut the cord at the first time he is not pleased with you even if it’s his fault. His customer service skills are below any standards one could expect. It has cost us lots of money having to transition twice to a new hosting service in 9 months and wish we didn’t had to and certainly wish you won’t have to if you’re a client or future client of this company. After we finally moved everything out and we could get on with running our business I have had many conversations with colleague and they have heard or been through similar situation with this company. At the time we signed up with DNS Networks we wanted to support a local company but this time we decided to go with a national organization that actually have customer service and will not reply to your technical issue with a 2 liner.

As a small business, I was looking for a reliable IT services provider that could understand my needs as my company grows. I recently started working with KC to update the tech I am working with and he's been fantastic. Fast service and super responsive. Plus, they are able to break things into terms that a non-technical person can easily understand. Great client service so far.

Shawn, Kevin and Colin have an amazing team to work with. I would reccommend these ballers any day of the week.Go Steelers!

Shawn and his team have been an integral part to the growth of my business, and they are extremely agile and flexible in what they do, something lacking from many in their space. If you're looking for a team passionate about what they do, and that are able to deliver, you've found the right team to work with.

We used them for our website, email and onsite IT computer repair. The built us our website over 3 years ago, and still help us with our website, provide us exceptional technical response to email on our phones, and our computers.Their Hosted exchange service has never gone down, and they continue to give us the preferred prices on laptops and computers.No only did they help with the above, but they always provide technical advice for other online marketing campaigns that we have with yellow pages.Thank you for all your great work.Pauline from CapitalFence.ca

I rarely leave reviews, but DNS deserves accolades for their phenomenal service! Any time we contact their helpdesk to get assistance with setting up new accounts, resetting passwords, and navigating the tech world in general they are on top of the request in minutes!! For a small business that does not have an IT department, I put huge value on our partnership with DNS. It feels like they're right here in our own building! Way to Go!!

If you are looking to get services from a truly partnership oriented provider, look no further. They came in as a client to our facility, and quickly became a partner, offering services to our organization responsively to our needs, and at a much more manageable cost than other providers. We have been working in tandem growing each other's businesses for some time, and will continue to do so for years to come!

The best IT managed services company in Ottawa. Would recommend for all services.

Chris has always been the best (second only to Kevin, way back in the day!!) He addressed the problem, was able to diagnosis quickly and was caring and compassionate with me. Thank you Chris. I am extremely appreciative of what you have done for me!! You ROCK!!! Madeleine Picard